Mergify: Merge, Combine Orders
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Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points.
Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated.
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Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge.
(DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)
Thanks for updating your review.
The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer.
As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders
Since test orders are meant for testing, they're ignored by Shopify.
Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!
Thank you for the great review. We're proud to offer the best we can and to be part of your journey.
Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.
Thanks for your kindness. We are more than happy to hear that we have been a help to your business!
We’ve saved so much on shipping costs since using this app.
I really appreciate the customer support! We already had a few errors when merging our orders, but after we addressed them, they were able to fix the issues super quickly and the problems haven't happened since. I can recommend this app!
Thanks for your kind review.
We want to make this app perfect, so we appreciate all the suggestions and feedback we get from users. With your help, we were able to fix a problem in the app and add a new feature regarding combining discount codes!
Happy merging!
Very useful app for combining shipments. They helped us fix all of the problems we had, Great app!..
Thanks for your great review!
We are glad to hear that you like our app!
Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.
Thanks for writing your review for Mergify!
We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you.
Generally speaking, You have stated two matters:
1. "items being restocked and overselling"
2. "having to invoice for more shipping"
Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity.
For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones.
We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!