
Mergify: Combine, Merge Orders
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Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers.
Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.
Thanks for updating the review, and for the feedback.
We responded to your question within 24 hours, though I suspect our email was flagged as spam.
We’ll update our documentation to better highlight this point.
We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips.
Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users.
We hope you can see the value Mergify provides, and we’re always working to improve.