Mergify: Merge, Combine Orders

Mergify: Merge, Combine Orders

评论 (21)

整体评分
3.5
每个评分等级的数量
  • 62% 的评分是 5 星
  • 5% 的评分是 4 星
  • 0% 的评分是 3 星
  • 10% 的评分是 2 星
  • 24% 的评分是 1 星
编辑时间:2024年9月14日

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app...
update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Koss Design
爱尔兰
16天 人在使用应用
2024年7月11日

Two issues with Mergify:

1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically.
2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth.

Mergify created more problems for me than it solved so I can't recommend it.

Take My Hand apparel
美国
8个月 人在使用应用
2024年5月16日

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

Polish Pickup
美国
1年多 人在使用应用
BestApper已回复 2024年5月19日

Hi
Thanks for your feedback. We're happy Mergify works well. I'm sorry for the poor support experience. We're answering merchant questions, helping them set up Mergify for their stores, and adding features per their request. We always try to be better.

2024年5月23日

⭐⭐⭐⭐⭐
Amazing! This provides valuable insights into Mergify capabilities. The ease of use and reassurance it offers are remarkable.

Sly Fashion
美国
5个月 人在使用应用
2024年1月4日

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality.
We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.

CUDDLY
美国
4个月 人在使用应用
BestApper已回复 2024年1月7日

Thanks for the positive review!
You guys are doing a great job in CUDDLY. We are proud to be part of your journey.

2024年5月31日

The ease of merging orders is incredible. the process is seamless. recommend!

husstles.com
巴基斯坦
大约2个月 人在使用应用
2024年4月7日

Deceptive "Free" Plan is More Like a Limited Trial

I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store.

However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase.

Here's why I'm leaving a 1-star review and uninstalling Mergify:

The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service.

I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Palkhi Fashion
美国
9个月 人在使用应用
BestApper已回复 2024年4月9日

Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.

2024年5月21日

⭐⭐⭐⭐⭐
Great job! This really highlights how Mergify can revolutionize order management. The features are impressive, and the peace of mind it offers is invaluable.

blisst
美国
11天 人在使用应用
2024年5月27日

⭐⭐⭐⭐⭐
Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!

AL MADINA PACKAGES
巴基斯坦
8天 人在使用应用
2024年3月1日

Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you

KNC Keys LLC
美国
接近2年 人在使用应用
BestApper已回复 2024年3月6日

Hi
I hope you're doing well.
Mergify saves stores time and money. With Mergify, merchants can efficiently merge orders and save money on multiple shipping labels. We try to provide the best service for our customers. After two years of offering a comprehensive free plan, we decided to limit it so we could focus on our paid customers.
The free plan is for testing the app and finding the best settings.

We're more than willing to extend the free merges for any store if they need more to complete their tests and setup.