Mergify: Merge, Combine Orders , 7 条评论
First of all, I don't understand the high praises in the other reviews for "great support". Took them two days to answer back to a simple question. I can't imagine quick support when needed.
Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge.
ALSO, for those of you using Shopify capital, and making payments, this will also create a NEW order that they will also take another payment for even though, it was already paid for in the initial order... Something to keep in mind.
I'm waiting for support to answer back and will update this review if needed in future... As of now Ièm looking forward to uninstalling the app ASAP.
Thanks for your feedback. We did reach out privately and explained the issues to you. I hope you can find the time to update your review as you said in your response.
We do believe the points about charging the customer and Shopify Capital are not correct. We did answer these concerns before the review was written in the first place.
The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer.
As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders
Since test orders are meant for testing, they're ignored by Shopify.
Do not recommend this app if you have a high volume of orders. Orders being merged, but then items being restocked and overselling. Not to mention then having to invoice for more shipping.
Thanks for writing your review for Mergify!
We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you.
Generally speaking, You have stated two matters:
1. "items being restocked and overselling"
2. "having to invoice for more shipping"
Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity.
For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones.
We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!