Mergify: Merge, Combine Orders
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Economize tempo e dinheiro mesclando pedidos! Combine pedidos automaticamente com controle total!
Mergify ajuda você a reduzir os custos de envio mesclando pedidos em um único envio. Mescle pedidos manualmente, aprove Sugestões Inteligentes ou configure a mesclagem automática. Pedidos mesclados não afetarão o inventário da loja, análises, impostos ou dados de vendas. Veja o histórico de mesclagens e desfaça mesclagens, se necessário. Com opções flexíveis, adapte o Mergify para se ajustar ao seu fluxo de trabalho de atendimento exclusivo. Atenda aos pedidos originais, reembolse os custos de envio extras, envie números de rastreamento, notifique os clientes, calcule o custo de envio do pedido mesclado e muito mais!
- Mescle vários pedidos em um novo pedido e envie de uma vez - economizando tempo e dinheiro!
- Pedidos mesclados não bagunçam o inventário, análises, vendas ou dados fiscais.
- Mescle pedidos automaticamente diariamente, semanalmente ou instantaneamente, com controle total.
- Sugestões Inteligentes agrupam pedidos com o mesmo destino para que você possa mesclá-los rapidamente.
- Calcule o custo de envio com base nas taxas da loja e reembolse o custo de envio extra.
Contém texto traduzido automaticamente
- Recomendado por lojas como a sua
- Localização: Estados Unidos
- Destaques
- Dá para usar direto no admin da Shopify
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
- Vanga AI • Upsell Assistant
- Shipstation
Categorias
Atualizações de pedidos
Gerenciamento de pedidos
Preços
Plano Inicial
Grátis
- 5 mesclagens GRATUITAS
- Mesclagem manual
- Sugestões Inteligentes Limitadas
- Histórico de uso
- Notificação ao cliente
Plano Básico
$9.99 /mês
US$ 0,30 por mesclagem após 35 mesclagens gratuitas
- 35 mesclagens GRATUITAS a cada 30 dias
- Mesclagem manual
- Sugestões Inteligentes Ilimitadas
- Histórico de uso
- Notificação ao cliente
Plano Avançado
$29.99 /mês
US$ 0,20 por mesclagem após 100 mesclagens gratuitas
- 150 mesclagens GRATUITAS a cada 30 dias
- Mesclagem manual
- Sugestões Inteligentes Ilimitadas
- Histórico de uso
- Notificação ao cliente
- Mesclagem automática
Plano Profissional
$49.99 /mês
US$ 0,15 por mesclagem após 350 mesclagens gratuitas
- 350 mesclagens GRATUITAS a cada 30 dias
- Mesclagem manual
- Sugestões Inteligentes Ilimitadas
- Histórico de uso
- Notificação ao cliente
- Mesclagem automática
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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias.
Avaliações (38)
I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails.
EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!
Hi there,
We’re really sorry to hear about your experience and completely understand how disappointing this must be.
After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you.
Currently we are working on your issue to fix it as soon as possible.
Best,
Mergify Support Team
UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention.
We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again.
Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at support@mergify.app
Thank you again for your patience and for giving us the opportunity to make this right.
There are frequent issues, and it’s unfortunate that customer service hasn’t replied.
Update: Despite their public comment claiming they’ve been in touch, we have still received no response. We’ve contacted them through multiple channels email, support requests, etc. and heard nothing back. It seems they only respond to public reviews to save face. Worse, the app live chat has now been removed or disabled, making direct communication impossible. We are experiencing the same issue across multiple stores, so this is clearly not an isolated case. Please be cautious and avoid using this App.
Hi there,
Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn that we've let you down.
We just want to clarify that we are in touch with you and have been communicating. If there was any delay in our responses, please know it was unintentional and likely due to a reasonable reason on our side.
We’re committed to resolving any issues you’re facing and we are trying to fix the problem in the shortest time.
Thanks again for your continued support and understanding.
Warm regards,
Mergify Support Team
UPDATE: Thank you for updating your review. We're truly sorry to hear this and we completely understand your frustration — your experience is far from what we aim to provide.
We want to clarify that we’ve done our best to check for any incoming messages from your account across our support channels. It’s clear that something has gone wrong in the communication process, and for that, we sincerely apologize.
The removal of the live chat was temporary and unintentional in terms of cutting off communication — it’s being re-evaluated now based on feedback like yours.
We genuinely care about resolving your issue. If you’re open to it, please reach out again at support@mergify.app and mention this review — we will make your message a top priority.
Thank you for your honesty and for helping us improve. We take every message seriously, whether public or private.
Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers.
Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.
Thanks for updating the review, and for the feedback.
We responded to your question within 24 hours, though I suspect our email was flagged as spam.
We’ll update our documentation to better highlight this point.
We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips.
Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users.
We hope you can see the value Mergify provides, and we’re always working to improve.
This app helped us solve a big issue during our sale events. Customers often place two or three orders back-to-back, and with Mergify, we’re now able to merge them before anything ships out. Not only does it save money, but it’s a better customer experience too.
Hi there,
Thank you for your kind words! We’re thrilled that Mergify has helped streamline your sale events and improve the overall customer experience. Our goal is always to make order management as smooth as possible for merchants like you. If you have any other feedback or features you’d like to see, please let us know. Happy selling!
Best,
Mergify Support Team
DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!
Hi there,
We completely understand how frustrating this situation must be.
We want to clarify that we hadn’t received any direct messages from you, which is likely why you didn’t hear back from us sooner. It sounds like the communication was routed through Shopify support, and while we did receive a general inquiry, we didn’t have the necessary details to investigate or assist you properly at the time.
We checked your merges and it seems like you only had one merge. Please give us more details.(like order number) We’d really like the opportunity to look into this and help. If you could reach out to us directly at support@mergify.app, our team will prioritize your case and work with you to get to the bottom of what happened.
Thank you for sharing this, and again, we’re truly sorry for the inconvenience you’ve faced. We’re here to help make things right.
Best regards,
Mergify Support Team
Atendimento
O atendimento para o app é oferecido por BestApper
Lançado
20 de setembro de 2021
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