Mergify: Merge, Combine Orders

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app...
update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Two issues with Mergify:

1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically.
2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth.

Mergify created more problems for me than it solved so I can't recommend it.

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

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Amazing! This provides valuable insights into Mergify capabilities. The ease of use and reassurance it offers are remarkable.

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality.
We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.