Mergify: Merge, Combine Orders

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

Deceptive "Free" Plan is More Like a Limited Trial

I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store.

However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase.

Here's why I'm leaving a 1-star review and uninstalling Mergify:

The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service.

I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Great app. A bit complicated, but Tom helped a lot. The support team was incredibly helpful.

Mergify is highly customizable, allowing me to easily integrate it with our current fulfillment process. The support team is very helpful, making the integration process smooth and hassle-free. I highly recommend!