Mergify: Merge, Combine Orders

Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points.

Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated.

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Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge.

(DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)

Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!

Writing this review because of the above and beyond additional service their team has provided to making this app work for us. Mergify has been a game changer for us to allow post-purchase upsell orders merge with their original order so that we can save almost double on our shipping COGS. We had a few deep technical issues that Mergify took the time to help by writing extra code within their app to accommodate. We've seen a significant profit lift by utilizing Mergify alongside a post-purchase upsell program, increasing our AOV while maintaining low shipping costs.

Great support. Very responsive to our concerns and even went above and beyond to fix/add features that we needed.

I really appreciate the customer support! We already had a few errors when merging our orders, but after we addressed them, they were able to fix the issues super quickly and the problems haven't happened since. I can recommend this app!