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Save time and money by merging orders!
Mergify helps you merge multiple orders into one order to reduce unnecessary shipping costs. You can combine orders by choosing them manually, or setting up rules to do it automatically. There is also a list of suggested orders for merging that you can choose from. You can customize Mergify's merging process according to your needs. Merged orders won't disrupt your analytics, and you can shape the final order with a wide range of options.
- Select orders manually and merge them into an order or a draft order.
- Combined orders won't affect your inventory and sales.
- Get merging suggestions.
- Automatically merge orders based on your defined rules.
- Recalculate shipping cost based on store rates and refund unused shipping cost.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
- Vanga AI • Upsell Assistant
- Shipstation
Categories
Order updates
Order management
Pricing
Starter Plan
Free
- 5 FREE merges
- Manual order merging
- 5 smart merging suggestions per 30 days
- Usage history
- Customer notification
Basic Plan
$9.99 / month
$0.3 per merging after 35 free mergings
- 35 FREE Merges per 30 days
- Manual order merging
- Unlimited smart merging suggestions
- Usage history
- Customer notification
Advanced Plan
$29.99 / month
$0.2 per merging after 100 free mergings
- 150 FREE Merges per 30 days
- Manual order merging
- Unlimited smart suggestions
- Usage history
- Customer notification
- Automatic order merging
Professional Plan
$49.99 / month
$0.15 per merging after 350 free mergings
- 350 FREE Merges per 30 days
- Manual order merging
- Unlimited smart merging suggestions
- Usage history
- Customer notification
- Automatic order merging
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (34)
I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails.
EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!
Hi there,
We’re really sorry to hear about your experience and completely understand how disappointing this must be.
After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you.
Currently we are working on your issue to fix it as soon as possible.
Best,
Mergify Support Team
UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention.
We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again.
Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at support@mergify.app
Thank you again for your patience and for giving us the opportunity to make this right.
There are frequent issues, and it’s unfortunate that customer service hasn’t replied.
Update: Despite their public comment claiming they’ve been in touch, we have still received no response. We’ve contacted them through multiple channels email, support requests, etc. and heard nothing back. It seems they only respond to public reviews to save face. Worse, the app live chat has now been removed or disabled, making direct communication impossible. We are experiencing the same issue across multiple stores, so this is clearly not an isolated case. Please be cautious and avoid using this App.
Hi there,
Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn that we've let you down.
We just want to clarify that we are in touch with you and have been communicating. If there was any delay in our responses, please know it was unintentional and likely due to a reasonable reason on our side.
We’re committed to resolving any issues you’re facing and we are trying to fix the problem in the shortest time.
Thanks again for your continued support and understanding.
Warm regards,
Mergify Support Team
UPDATE: Thank you for updating your review. We're truly sorry to hear this and we completely understand your frustration — your experience is far from what we aim to provide.
We want to clarify that we’ve done our best to check for any incoming messages from your account across our support channels. It’s clear that something has gone wrong in the communication process, and for that, we sincerely apologize.
The removal of the live chat was temporary and unintentional in terms of cutting off communication — it’s being re-evaluated now based on feedback like yours.
We genuinely care about resolving your issue. If you’re open to it, please reach out again at support@mergify.app and mention this review — we will make your message a top priority.
Thank you for your honesty and for helping us improve. We take every message seriously, whether public or private.
DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!
Hi there,
We completely understand how frustrating this situation must be.
We want to clarify that we hadn’t received any direct messages from you, which is likely why you didn’t hear back from us sooner. It sounds like the communication was routed through Shopify support, and while we did receive a general inquiry, we didn’t have the necessary details to investigate or assist you properly at the time.
We checked your merges and it seems like you only had one merge. Please give us more details.(like order number) We’d really like the opportunity to look into this and help. If you could reach out to us directly at support@mergify.app, our team will prioritize your case and work with you to get to the bottom of what happened.
Thank you for sharing this, and again, we’re truly sorry for the inconvenience you’ve faced. We’re here to help make things right.
Best regards,
Mergify Support Team
Finally an app that merges orders without messing up our inventory or sales reports. Perfect!
Hi There,
Thank you so much for the kind words! We’re thrilled to hear that Mergify is delivering exactly what you needed.
Your feedback means a lot to us, and we’re here anytime you need support or have suggestions.
Sincerely,
Mergify Support Team
I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs (Reached out after review but still have no solved my issue what so ever, they REFUSE to help, no one will ever help you with this app)
We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem.
Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.
Support
App support provided by BestApper.
Resources
Launched
September 20, 2021
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