BestChat Live Chat 베스트챗 라이브 채팅 , 리뷰 127개
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the service is good and easy to use. so I need to fill 100 characters. so just put some words to fulfill it.
We are so happy to hear that you find our service good and easy to use! ✌️ Your satisfaction is our priority!
Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.
Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.
Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.
The overall experience with BestChat is simply seamless and works perfect . Great Customer Support Service.
Delighted to hear you're having a seamless experience with BestChat! Thanks for highlighting our customer support. 🙏 If you ever need assistance, we're here to help!
I recently had the pleasure of using this incredible chat app, and I must say, it has exceeded all my expectations. I want to take a moment to express my utmost appreciation for the exceptional customer service I received from Alice. Her dedication and attentiveness have truly made my experience with this company memorable and enjoyable.
Thank you for your kind words about our team member, Alice. We'll be sure to pass along your appreciation! If you ever need assistance again, don't hesitate to reach out. 😊😊😊
Great app with very easy to use features also with excellent customer support. Highly recommended for websites.
Your satisfaction is our top priority! We are thrilled to hear that you are satisfied with our app and customer support.
BestChat, Loved it the first time I used it, very convenient. Quick. And the customer service is very friendly. By adding this BestChat, I am sure the website conversion will become better. Can't wait. Recommend.
We love your words, Eccdo store! We're grateful for your support and enthusiasm! If there's anything you need, feel free to reach out anytime.
Very good app! Support is awesome, their response is very fast
I wholeheartedly recommend this application.
Hi INTERIOR DÉCOR team, thanks for your glowing review. We hope you continue to find the value that BestChat brings to your business.
After adding this app we felt it was a little more complicated to set up than others. Also, when a visitor initiates a chat, you cannot simply reply. You need to go into a tab and then click on the visitor and then initiate a chat from there. From here, after you click into the chat, your welcome text is sent ... not automatically when a visitor asks a question and they are waiting for you to respond. This complicates things a little. Also, after a visitor asks their first question, there is no-where for them to add to this if they need to add to their first message. They have to wait for you to reply or initiate the chat from your end. The app on iOS was glitchy and extremely slow and stopped working. Customization is limited as you cannot change the link colors in Quick Answers. They are set to blue. This being said, customer service is VERY GOOD. They were very helpful and tried to help us set it all up although we had already spent hours on it and by that time had had enough. if we had taken them up on the offer, maybe all would have been ok :) I think in time and with some updates this app will be amazing but for now it is not for us. Do note: If you uninstall YOU WILL need to contact Shopify to delete some fragmented coding as the widget does not delete when uninstalling.
Dear Stoned Hilda team,
We would like to sincerely apologize for the inconvenience you experienced while using our app. We believe that there might have been some misunderstandings regarding its functionality. Although we tried our best to explain the situation, it appears that we were unable to provide a clear explanation.
One of the key issues was the accidental closure of the ACD (Automatic Chat Distribution) button, which prevented the chat from opening directly. We were unaware that the app on your mobile device was not functioning properly. Our dedicated technical team is more than happy to assist you in resolving this matter.
We regret to inform you that, at this stage, customization of the chatbot question link color is not possible. Additionally, if you uninstall BestChat, the code will be completely deleted. Please note that a few of our customers have encountered similar issues, as it sometimes takes time for Shopify to refresh changes. We appreciate your understanding and patience in this matter.
Thank you for taking the time to provide your feedback, and we genuinely hope that you have a wonderful day ahead.
This app is great for new merchants, easy to set up and the customer service staff is very helpful in solving problems. Recommend using this online chat tool.
We appreciate your recommendation of our online chat tool! Thank you so much for your positive feedback!
这个在线聊天软件的用户界面设计非常直观和用户友好。我很容易找到所有需要的功能，而且整体体验非常流畅
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