Recensioner (171)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 91 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 4 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
19 augusti 2024

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

DistrictX
Kanada
4 dagar användning av appen
6 juli 2024

god

The Fragrance Secrets
Förenade Arabemiraten
2 månader användning av appen
BestChat svarade 17 juli 2024

Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.

9 januari 2024

looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.

Aura Circle
Hongkong SAR
Ungefär 4 timmar användning av appen
BestChat svarade 15 mars 2024

Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️

12 november 2023

Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.

Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.

Lilly & Lime
Australien
Ungefär 2 timmar användning av appen
BestChat svarade 23 februari 2024

Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.

5 maj 2023

This software works well, customer service is responsive and problems are solved accurately and efficiently, this software can do a lot and is worth a try, but there is one thing I would like to improve, the ability to see messages from customers and reply directly, at the moment it is only an online chat function, I hope it will be added soon.

AOMUO
Kina
6 månader användning av appen
BestChat svarade 1 mars 2024

We're glad to hear that you find our software useful and our customer service responsive, AOMUO. Your feedback regarding the ability to see messages from customers directly is duly noted, and we'll consider it for future updates.

6 september 2024

greenhausshop
Sydafrika
Nästan 2 år användning av appen