評價 (184)

整體評分
4.7
各級評分數量
  • 90% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年11月18日

Seems good so far not much use on mobiles to change settings hence the 3 stars

Odin’s Cave
英國
使用應用程式 5天
2024年8月19日

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

DistrictX
加拿大
使用應用程式 大約2個月
2024年1月9日

looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.

Aura Circle
香港特別行政區
使用應用程式 大約4小時
BestChat 已回覆 2024年3月15日

Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️

2024年7月6日

god

The Fragrance Secrets
阿拉伯聯合大公國
使用應用程式 2個月
BestChat 已回覆 2024年7月17日

Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.

2023年5月5日

This software works well, customer service is responsive and problems are solved accurately and efficiently, this software can do a lot and is worth a try, but there is one thing I would like to improve, the ability to see messages from customers and reply directly, at the moment it is only an online chat function, I hope it will be added soon.

AOMUO
中國
使用應用程式 6個月
BestChat 已回覆 2024年3月1日

We're glad to hear that you find our software useful and our customer service responsive, AOMUO. Your feedback regarding the ability to see messages from customers directly is duly noted, and we'll consider it for future updates.

2023年11月12日

Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.

Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.

Lilly & Lime
澳洲
使用應用程式 大約2小時
BestChat 已回覆 2024年2月23日

Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.

2024年9月6日

greenhausshop
南非
使用應用程式 接近2年