Reviews (155)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the AI chat feature for its accurate responses and quick adaptation to site specifics, becoming fully operational within days. They value the seamless integration of AI and live chat, the ability to train the AI in multiple languages, and match the brand's tone. The user-friendly interface, responsive support, real-time customer tracking, and insightful weekly reports are also appreciated for enhancing customer service and boosting sales.

February 20, 2025

very good

Tuning Empire
Australia
3 months using the app
BestChat replied March 5, 2025

Hi MasgentaTuning Empire,
Thank you for your positive feedback! We're thrilled you’re satisfied. Your support motivates us to keep delivering excellence!

August 10, 2024

This Chat is amazing and continues customer conversations when unavailable to answer the customer or after hours. The Chat has increased sales through conversations and continues to learn to make the experience smooth for the customer.

Lamiiche
Canada
18 minutes using the app
BestChat replied February 10, 2025

Dear Lamiiche,
Thank you for your fantastic review! We’re thrilled our chat is enhancing customer interactions and boosting sales. Your support is invaluable, and we’ll keep striving for improvement!🌟

April 22, 2025

Very nice loving it so far

Beutra
United States
6 minutes using the app
BestChat replied April 25, 2025

Hello Beutra,
We truly appreciate your kind words! It’s fantastic to hear you’re having a great experience. We’re here to make it even better! ✨🤗

Edited January 13, 2025

As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service.
Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impression for potential customers and users in general.

smart pattern making
United States
3 days using the app
BestChat replied March 26, 2025

We appreciate your honesty, Smart Pattern Making. Your input is crucial, and we're committed to enhancing our response times. Thank you for helping us grow. 💪🌟

May 7, 2025

Great so far

Renewable Outdoors
United States
4 minutes using the app
BestChat replied June 10, 2025

Dear Renewable Outdoors,
Thank you for your great feedback! We're thrilled you're enjoying it so far. Your satisfaction is our priority! 🌟😊

October 2, 2024

Easy to drop in and reply to people. However, the AI can be EXTREMELY slow

CandyFavorites
United States
About 2 months using the app
BestChat replied December 31, 2024

Hello CandyFavorites,Thanks for sharing your experience! We’re committed to improving and will address the speed issues you've mentioned. 💡😊

February 22, 2025

So far so good! Will return after a few days of using to report back.

eBoarders
United States
7 minutes using the app
BestChat replied March 5, 2025

eBoarders, we truly appreciate your update! It’s great to know you’re having a positive experience so far. We can’t wait to hear more from you!

August 8, 2024

Great apps
Chat bot is a huge time saver and immediately increases customer satisfaction, I highly recommend it.

Briliantz
Switzerland
4 days using the app
BestChat replied February 19, 2025

Dear Briliantz,
Thank you for your wonderful feedback! We're thrilled to hear our chat bot saves you time and boosts customer satisfaction. Your support inspires us to keep improving. Looking forward to serving you even better!

January 9, 2025

Nice app

dehuidspecialistshop
Netherlands
11 months using the app
BestChat replied March 23, 2025

Hi dehuidspecialistshop,Thank you for your feedback and support. We truly appreciate it!

March 13, 2025

This app looks very promising

Divine Decor Furniture
United States
6 minutes using the app
BestChat replied March 23, 2025

Hi Divine Decor Furniture, thank you for your positive feedback! We're glad to hear you see promise in our app. Your insights are greatly appreciated.