BestChat: AI Chatbot+Live Chat

I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well

This has helped my customers a lot and I'm glad it shows you each interaction because it helps me add more information to questions I wouldn't have thought of that my customers are asking. It's easy to use too!! I love it! so thankful <3

this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.

As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service.
Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impression for potential customers and users in general.

This app is great. AI can be trained to cater to your site and promptly answer customer questions and queries.