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Your agents are very slow in providing service. Your products are too expensive, and the delivery time is simply unacceptable.
Dear Customer,
Thank you for your feedback. We're dedicated to providing efficient service, competitive pricing, and timely delivery. We're sorry to hear that your recent experience didn't meet your expectations.
We're actively working to improve our customer service response times. Our team will reach out shortly to offer the best product recommendations and address any concerns you may have.
We value your opinion and are committed to enhancing your experience with us. If you have any immediate concerns, please feel free to contact our agents directly for swift assistance.
Best regards,
Used to be okay in the past but now its worse. Customer service is not replying at all! Never mind i dont know the status of the shipped item, but its been more than 3 weeks since i reached support on chat and email and still no reply whatsoever. If something goes wrong, you will not get any help.
Dear shop owner of GAZIBO,
Thank you so much for your review. We're so honored to be part of your dropshipping journey. Sorry to confirm you that your previous agent has left our company and could you please leave your contact details here and we can arrange you a new agent? We believe we can get better service for you. Thanks in advance!
I had good expectations regarding this app. Unfortunately the reality hit me in the face. I sell a lot of different products and half of the time there were troubles, shipping was more expensive and the parcel was locked until I accept, or the shopping they purposed is not available. And 1 week after the order the product was not gone yet... And when you tell them the struggle you are going through they just say "please wait patiently". It should be 8-12 days delivery it's more 8 to 12 days to ship... Oh I also forgot that the tracking number often change which make customer contact you because they don't see any update... I lost 200usd if you calculate the money i had to refund or the product they refused to take. Plus the subscription I paid, for the sourcing, even if it was not available half the time. Only good point is the customer service is fast to answer. Honestly I was wondering why it was not famous, kind of an agent but without moq ? Now I understand, it wasting your time, money and energy.
Dear shop owner of Ambiance Cosy,
Thank you so much for your review. We're so honored to be part of your dropshipping journey.
We have cooperated with a more professional technical team and become BestDealer. We have completed optimizations for a series of problems. We also have a better logistics team and service team. I believe that we will give you a good experience from the use of the platform to the proper placement of the order. If there are any problems, we will also have an efficient after-sales team to serve you.
Please feel free to cooperate with us. I believe that all problems will be solved.
Welcome to join us!
I have tried emailing 4 times regarding a problem with an order, but on respond from anyone, nobody from customer service. I even subscribed for the app, and now i have deleted it. I do not understand why there is nobody who can help you. I even tried Whats App, no response. PLEASE DO NOT USED THIS APP. THEY WILL NOT RESPOND TO YOU IF YOU HAVE ANY PROBLEMS OR ISSUE.
Hello sir/dear,
we feel really sorry that we didn't check your email in time. We didn't mean not to respond to your messages, but since we checked our service mailbox, and didn't see an email from you, we will check all of our mailboxes again.
We will send personal agents for our customers. You could contact us in live chat which you can find the Blue icon in the lower right corner of our website page. Also, there are WhatsApp and Skype contact way on the top of our page. Maybe these signs are not visible enough, I have reported this to the IT team, and we can do better!
Sorry for this again, We've sent an agent to contact you already. Please let him know all of the questions you have, We are always willing to provide quality service to our customers. hope you have a nice day.
Sincerely
BestDealer team
They discriminate against new traders.
They only accept orders from sellers with a minimum of 5 sales per day.
Dear shop owner of THE BEST PROMO,
Thank you so much for your review. We're so honored to be part of your dropshipping journey. We are glad to serve all kind of customers, including new sellers. Please keep free to conatct us and we will give you good service!
Our sourcing feature is re-opened now, if you still have any sourcing requests, please feel free to contact us, we will do our best to help you with your business.
App to avoid for serious business. Careless customer service providing different and conflicting answers. Product arrived broken and problems in having the return / exchange. I strongly advise against this service.
Dear shop owner of acquistiexpress,
Thank you so much for your review. We're so honored to be part of your dropshipping journey. Sorry for your bad experience. We continuously improve the quality of our packaging to reduce the possibility of breakage and will do better in our future after-sale cases. Thanks for your understanding. Hope we can have the opportunity to cooperate again in the future.
I am dealing with many dropshipping companies, but this is the worst company I have ever dealt with.
Poor customer support
Poor handling of goods
delayed delivery
Can't redirect the parcel, in case you need to refund your customer for late delivery. and there is no response from Topdser about the delivery update.
If you are serious about your dropshipping business.
Stay away from these people.
Hi shop owner of Terakart,
Thank you so much for your review. We're so honored to be part of your dropshipping journey.
We are sorry for the bad experience, we have cooperated with professional technical team and successfully upgraded to "BestDealer". I believe that our stable shipping methods and high-quality product will not let you down again. Hope we can have the opportunity to continue cooperation in the future. Thanks in advance!
Simply unreliable. Your agent does not take you and your business seriously and makes you wait for days. You have to charge at least 1000$ to be able to place orders.
Hello sir
We can make payments with Paypal, which is no limit. if you want to top up, you could top up the amount you want, and let the agent know, they will deal with it. I don't why you say we have to charge you at least 1000$. this comment is unfair to us.
If you don't how to do this, please contact me at wangyongjie@bestdealer.com
Have a wonderful day！
Sourcing always fails constantly, and the price is expensive. I think it's from the same owner of CJ.
Hi shop owner of MulherChique.com,
Thank you so much for your review. We're so honored to be part of your dropshipping journey.
We are sorry for the bad experience. Now we have cooperated with professional technical team and successfully upgraded to "BestDealer". we have more professional sourcing team with faster search efficiency. We will complete daily sourcing requests within 24h. I believe we will not let you down again. Hope we can have the opportunity to continue cooperation in the future. Please keep free to join us!
It was good at first but then when I log in I just get a white screen. I am very disappointed and I can't get ahold of anyone.
Dear shop owner of Great Stuff Low Price Marketplace
Thank you so much for your review. Sorry for your bad experience. For the bug you mentioned, we have resolved it. Our platform has been updated to "BestDealer". Processing orders faster, solving problems and after-sales more efficiently, and our interface is more user-friendly. I hope you can trust us again and continue to use it, we will arrange better service for you. Thanks in advance.