Rezensionen (842)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 87 % der Bewertungen sind 5 Sterne
  • 7 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
25. April 2019

Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.

Southshore Adornments
Vereinigtes Königreich
Fast 6 jahre mit der App
Zotabox hat geantwortet 25. April 2019

Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be ...

25. September 2020

This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.

BigHaat.com
Indien
Fast 6 jahre mit der App
Zotabox hat geantwortet 2. Oktober 2020

Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. ...

Bearbeitet am 23. Juni 2020

Updated Review as of 06/23/2020:

No longer happy with this app. A customer emailed me saying she'd been trying to contact me through the website.. Long story short, I didn't receive any messages from her. I made sure the app was connected, sent a message to myself to test things out, I never received that message either... Contacted the app customer service, here is the conversation:

Me: "Hello ...

Bold Addictions™ | Jewelry & Accessories
Vereinigte Staaten
Etwa 4 jahre mit der App
Zotabox hat geantwortet 23. Juni 2020

Hi, we are very sorry you did not like our response (and did not follow our link that solves 99.9% of issues). The problem was on your end with your email service provider ( ...

9. Dezember 2023

despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.

Marina Savashynskaya
Vereinigte Staaten
Mehr als 3 jahre mit der App
Zotabox hat geantwortet 10. Dezember 2023

Hi Marina,

You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display ...

Bearbeitet am 3. März 2017

Update: Drew my last straw with this company today. Seriously. I asked them why you cant make the whole header bar (something they offer for FREE) clickable insread of an enter and I am a paying customer. They told me they have 1000s of customers; they cant do SOMETHING custom for every single person. Yeah I am in a business and I have 48.5k CUSTOMERS and you need to learn how to speak to ...

Vapel1fe
Kanada
Fast 2 jahre mit der App
16. Juni 2020

We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy.

None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular ...

smart pattern making
Vereinigte Staaten
Mehr als ein jahr mit der App
Zotabox hat geantwortet 17. Juni 2020

We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing ...

6. August 2016

Embed code isn't generating and web address isn't linking to anything

Artistifro
Vereinigte Staaten
Etwa ein jahr mit der App
Bearbeitet am 28. September 2021

What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.

Monaco Jewelers
Vereinigte Staaten
11 monate mit der App
Bearbeitet am 2. März 2017

Realized today it wasn't sending messages to our email. Not sure how long it wasn't doing it. Very sad to think we've been using it since May 2016 so many lost connections with customers.

Oaxacan Carvings
Vereinigte Staaten
10 monate mit der App
20. März 2017

I had the free version. At first I was able to customize the colors and settings with ease. After several months of use, the ability to change the colors is no longer a free option. There are several apps out there which are much easier to use and allow greater customization for a fraction of the paid version.

Mbkplanners
Vereinigte Staaten
8 monate mit der App