Avis (842)

Note globale
4,7
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
25 avril 2019

Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.

Southshore Adornments
Royaume-Uni
Presque 6 ans d’utilisation de l’application
Zotabox a répondu 25 avril 2019

Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be ...

25 septembre 2020

This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.

BigHaat.com
Inde
Presque 6 ans d’utilisation de l’application
Zotabox a répondu 2 octobre 2020

Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. ...

Modifié le 23 juin 2020

Updated Review as of 06/23/2020:

No longer happy with this app. A customer emailed me saying she'd been trying to contact me through the website.. Long story short, I didn't receive any messages from her. I made sure the app was connected, sent a message to myself to test things out, I never received that message either... Contacted the app customer service, here is the conversation:

Me: "Hello ...

Bold Addictions™ | Jewelry & Accessories
États-Unis
Environ 4 ans d’utilisation de l’application
Zotabox a répondu 23 juin 2020

Hi, we are very sorry you did not like our response (and did not follow our link that solves 99.9% of issues). The problem was on your end with your email service provider ( ...

9 décembre 2023

despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.

Marina Savashynskaya
États-Unis
Plus de 3 ans d’utilisation de l’application
Zotabox a répondu 10 décembre 2023

Hi Marina,

You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display ...

Modifié le 3 mars 2017

Update: Drew my last straw with this company today. Seriously. I asked them why you cant make the whole header bar (something they offer for FREE) clickable insread of an enter and I am a paying customer. They told me they have 1000s of customers; they cant do SOMETHING custom for every single person. Yeah I am in a business and I have 48.5k CUSTOMERS and you need to learn how to speak to ...

Vapel1fe
Canada
Presque 2 ans d’utilisation de l’application
16 juin 2020

We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy.

None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular ...

smart pattern making
États-Unis
Plus d'un an d’utilisation de l’application
Zotabox a répondu 17 juin 2020

We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing ...

6 août 2016

Embed code isn't generating and web address isn't linking to anything

Artistifro
États-Unis
Environ un an d’utilisation de l’application
Modifié le 28 septembre 2021

What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.

Monaco Jewelers
États-Unis
11 mois d’utilisation de l’application
Modifié le 2 mars 2017

Realized today it wasn't sending messages to our email. Not sure how long it wasn't doing it. Very sad to think we've been using it since May 2016 so many lost connections with customers.

Oaxacan Carvings
États-Unis
10 mois d’utilisation de l’application
20 mars 2017

I had the free version. At first I was able to customize the colors and settings with ease. After several months of use, the ability to change the colors is no longer a free option. There are several apps out there which are much easier to use and allow greater customization for a fraction of the paid version.

Mbkplanners
États-Unis
8 mois d’utilisation de l’application