리뷰 (846)

전체 평점
4.7
평점 수준당 개수
  • 평점의 87%가 별 5개입니다
  • 평점의 7%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2018년 1월 28일

Nifty, highly customizable contact form for free. Looking forward to trying this out!

Kaanti Wearable Radiance
미국
앱 사용 기간 대략 2개월
2017년 3월 23일

how can I thank you. this is the best app

Obdeals
미국
앱 사용 기간 대략 2개월
2018년 2월 20일

App was very easy to set up just the way I wanted it. Gave it a test run with no problems. It's everything it says it is.

Sheaheaven Home Goods
미국
앱 사용 기간 대략 2개월
2017년 4월 2일

fantastic!
very easy to install and you can customise anything you want!
thanks a lot guys

Dalyne
프랑스
앱 사용 기간 대략 2개월
2017년 5월 17일

So cool, so easy to set up only took a minute. Thank you so much!

Lori Sky Jewellery
에스토니아
앱 사용 기간 대략 2개월
2017년 6월 1일

Great job, easy to set up works a tereat

Love And Design
영국
앱 사용 기간 대략 2개월
2020년 6월 23일에 편집됨

Updated Review as of 06/23/2020:

No longer happy with this app. A customer emailed me saying she'd been trying to contact me through the website.. Long story short, I didn't receive any messages from her. I made sure the app was connected, sent a message to myself to test things out, I never received that message either... Contacted the app customer service, here is the conversation:

Me: "Hello,
I received an email from a customer who says she used this form on my website to ask a question, I never received her question.

I tested the form myself and didn't anything from my "contact us" Zotabox form.

Please help, also if there's a way I can see any messages sent to me in the past, I'd like to respond to my customers.

Thanks, - Candy"

Zotabox Person 1: "Hi Candy,

This FAQ will solve 99.9% of contact form issues. Please test your contact form with a @gmai.com recipient email address on our setting page.

https://info.zotabox.com/ufaqs/my-contact-form-is-not-forwarding-emails-to-us/

I will ask our tech team IF they can retrieve your last few emails and send them to you.

Sincerely,

Paul Evans
CMO & Co-founder
Zotabox"

Response from Zotabox Person 2 (same day, so I can view the missed messages):

"Hi Candy,

We have retrieved your form submission from log here:
https://zotabox.com/dashboard/form/data/XXXXXX

Please log into your Zotabox account and click on the link to access it.

Regards,
Hai Nguyen
Founder / CEO"

I logged into my account from Person 2. I was able to see 9 messages I had no idea about (dated as early as April 2020).

Not seeing these messages and not responding is bad for business. I had no idea this form was not working, I don't need anything that's not reliable. Def don't need a link to figure out my own issue from an app co-owner. Seems to me the issue would've been fixed and an apology would've followed.

I guess since I grandfathered into this app from a Free Plan and my plan is still free, things don't work and nothing will alert me - AND the app developer will send a link so "I" can figure out why my form isn't working.

I'm not willing to view the link and figure this out and hope it never happens again, there are too many Free contact form builder apps in the app store.

I DO NOT recommend this app.

Original Review Dated 02/18/2019:

Been using this app for about a year now, switched themes with Shopify and didn't realize this app wasn't connected... The contact form my new theme was using from a simple "page" with contact added as a "theme". That form gave me major spam. Didn't realize my Zotabox app wasn't "live" until I sent myself a message from the contact form that was on my website! It was the same format as all the spam I was getting, made me realize something wasn't right. After going into the Shopify "page" I created with the contact "theme", I turned that off, saw the instructions from Zotabox how to correctly install this app and BAM! Now, I'm back to my regularly scheduled program. Truly a lesson learned. I highly recommend this app, it works, its easy and it keeps your stress level down (do not depend on the contact us option on the Shopify theme "page").

Bold Addictions™ | Jewelry & Accessories
미국
앱 사용 기간 대략 4년
답글 Zotabox개 2020년 6월 23일

Hi, we are very sorry you did not like our response (and did not follow our link that solves 99.9% of issues). The problem was on your end with your email service provider (something we have no control over as they do not notify us when there is a problem on their end).

We recommended you change your recipient email address to a @gmail.com address but you did not take this recommendation. I see you have been using our free form (with free customer support) for many years with no problem but still decided to give us a 1 star review after not taking our quick advice to resolve the issue. We have since discontinued our free plans (but generously extended our free plans to merchants like you at no charge).

We are sorry our quick, accurate reply was not sufficient for you to follow through and fix the problem (that is out of our control) on your end.

We are also disappointed you have benefited from the use of our free tools for many years but gave us a 1 star review after not following through on our advice to quickly resolve the issue.

We sincerely wish you the best with your online store.

2019년 12월 18일에 편집됨

I love this e-mail marketing app. It has a variety of tools. It helps with promo ideas and more. Thanks guys!

Vibevine.club-
미국
앱 사용 기간 대략 2개월
2016년 3월 6일

I like it,its nice and easy use

Clickblerje
알바니아
앱 사용 기간 대략 2개월
2017년 9월 19일

Easy-to-use and very useful. Thanks to the people at Zotabox

Inday Michiko
싱가포르
앱 사용 기간 대략 2개월