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Very fast & helpful response at sorting out an issue.
Thankyou.
So far, so good! I switched over from another contact form because an increasing number of folks were reaching out to me on facebook saying they were unable to find contact information on my website. I hope this switch fixes that problem. I was able to get it to work quickly, and it's appearing across all my devices, but since it has only been installed for an hour or so, I haven't received any messages yet ;-)
update years later in 2024: I've had a great experience using Zotabox, so far! The EU cookies notification feature is what drew me there initially, but have found the customizable contact form and the alert pop-ups very helpful, too. Thanks!
setting up the app is a PIA. every time i try to do something on the webiste for set up i have to sign in. There is no indication that my work has been saved. looking for a replacement.
Hello John,
Thank you for your feedback! We truly apologize for the setup difficulties.
You shouldn’t need to sign in repeatedly via the Shopify admin panel, you will stay signed in once you have logged in to your Shopify admin account.
And we’re improving the save button for better clarity.
I noticed your Contact Form is still active and working well.
Our 24/7 support team has emailed you to address everything—we’d love to resolve this for you as soon as possible!
All the best,
Manuel
Zotabox Team
It is very easy to use. I am not good with computer things but this was simple and the perfect solution for my store www.kerstins-nature-products.myshopify.com. And another plus - it's free. Thank you for making this app available
I am quite impressed by the contact form. It looks good, the interface looks classy, and it was very easy to set up. Definitely a marked improvement then what I had before.
It looks great on my website!
This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.
Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. to load and loads AFTER your website loads (not affecting your visitors experience of your website). We can not minimize certain files or it will affect our tools performance on your website. This FAQ will also help other merchants who are concerned about website loading speed.
https://info.zotabox.com/ufaqs/will-zotabox-affect-my-site-speed/
Super easy to use. Customised my contact us form without a drama. Highly recommend.
Great app. Super easy to use and ready within minutes. Great Job Zotabox!
despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.
Hi Marina,
You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers.
You blocked us after contacting our customer support this last time. We were always willing to support you.
I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.
Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.
Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be automatically charged at the end of the trial period).
That said, we have a very liberal refund policy that if anyone feels they shouldn't have paid we offer a full refund of their last payment.
We have just given you a full refund.
What issues did you have with 'ip addresses'? We have not heard of this before with 10,000's of merchants. You can contact us directly at customerservice@zotabox.com and we can resolve this issue for you.
We see you are a long time customer of Zotabox and we hope our tools have resulted in sales for your store (and money in your pocket).
We hope you will update your review to not mislead other merchants.
We wish you the best with your online store.
Thank you
