Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and high customization level. They commend its professional appearance, seamless Shopify integration, and additional features like a Facebook messenger support box and promo bar. It's lightweight, not affecting page load times, and both free and premium versions are valued for their features. The premium version is seen as worth the cost. Customer service is responsive and helpful, making the app easy to use even for those without coding or website building experience.

September 24, 2016

Easy and does the job! Thank you!

Designermaternitydeals Com
Canada
19 days using the app
October 18, 2018

Great App. Gives customers comfort in knowing they can reach us. Very
user friendly. Thanks you very much.

Restore
Canada
19 days using the app
September 22, 2017

Great App! Easy to install and use.

Milana Cherie
Botswana
18 days using the app
April 17, 2016

Easy to use. Comes with other great add ons that are also free

Husky Tactical
United States
18 days using the app
April 18, 2017

Easy to use and easy to understand, no problems so far.

Pawesome Adventure
Australia
18 days using the app
January 20, 2018

easy to use and no ads, love this app

Foreverlasting Roses
Australia
17 days using the app
February 23, 2018

so far this is the easiest app I have used to get my online store started! Thanks so much!

Moonflower Variety
United States
17 days using the app
June 16, 2020

We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy.

None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular subscription we are paying that is a ripoff.

Store owners beware of this app. Their pricing structure is not based on usage even if no one used your contact form they will ask you for more money as they did with the emails they sent to us.

smart pattern making
United States
Over 1 year using the app
Zotabox replied June 17, 2020

We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing and have not changed it in 5 years. You said yourself you have used our app for 1 year with no prior issues.

We see you created 10 individual contact forms to use on your website (part of our service).

It is very common to base app fees on site visits (because it is easy to compare with Google Analytics)

We offered you 100,000 monthly visits for $29.99/month (save additional 30% if you pay yearly) but you told us to refund your previous payment.

For your information, IF you upgraded to the new custom plan offered you would get an automatic credit for unused part of your current yearly plan.

We will cancel your Zotabox account as requested in your first email and refund your last payment.

We wish you the best with your online store. (if you change your mind, your Zotabox settings will be saved for future use).

December 14, 2017

Yes downloade this app free, thought it look really quitte good,added to my site its very easily to install.and some other contact forms are hard to find, zotabox,thank you very much.
Bri

Red Circle Booksales
United Kingdom
17 days using the app
Edited September 29, 2017

I really haven't started with my site yet, but everything was easy to download and comprehend. I just started to use these tools and I'm very surprised but delighted.

Backyard Pet Supplies
United States
About 1 year using the app