Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and high customization. They note its professional look enhances their websites and the robust features of the free version boost customer inquiries and conversions. The responsive customer service, Facebook messenger support box, and good mobile performance are also praised. Merchants commend the app for its speed, reliability, and contribution to business growth.

December 9, 2023

despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.

Marina Savashynskaya
United States
Over 3 years using the app
Zotabox replied December 10, 2023

Hi Marina,

You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers.

You blocked us after contacting our customer support this last time. We were always willing to support you.

I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.

October 25, 2023

How do I get in contact with you?
Zotabox has stopped working on both of our websites and I've been trying to get it back online for over a week.
There is no means to get in contact with support anymore, only an FAQ page?

Livesound
New Zealand
Over 4 years using the app
Zotabox replied October 27, 2023

Hi, we have replied to all of your emails within minutes (like this review response). We have given you screenshots of your contact forms working on your website. We recommend trying in PRIVATE browser to avoid browser cache on your browser. Please take our recommendation. Thanks

October 6, 2016

I've been looking for this app for weeks, i just didn't exactly know what i was looking for! Easy to use, lots of great options. Thanks!
www.dappergeekusa.com

Dapper Geek Usa
United States
About 7 years using the app
June 30, 2016

It is very easy to use. I am not good with computer things but this was simple and the perfect solution for my store www.kerstins-nature-products.myshopify.com. And another plus - it's free. Thank you for making this app available

Kerstins Nature Products
United States
Almost 7 years using the app
February 25, 2016

Very easy to use and was able to use colors of my site and custom photos. Nice!

Catherine Cole Studio
United States
Almost 7 years using the app
October 11, 2016

Easy to add to my website. Looks good and emails come in nicely. Recommend.

Ill Will Nutrition
United States
Over 6 years using the app
June 27, 2017

Great app. Good for testing contact form. Shows detailed steps to creating the contact form with plenty of options. Thank you.

Meriloo
United States
Over 6 years using the app
November 22, 2017

works perfectly well and fast support

La Mia Cara
Germany
About 6 years using the app
September 20, 2016

I just installed it and it was super easy and I really like all the customization. I have wanted a contact form forever and never knew I could do it myself!

Elizabeth Allen Atelier
United States
About 6 years using the app
Edited May 7, 2016

I am quite impressed by the contact form. It looks good, the interface looks classy, and it was very easy to set up. Definitely a marked improvement then what I had before.

It looks great on my website!

The Art Of Stitch
Singapore
Almost 6 years using the app