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The app has stopped working for more than 17 days and no updates from developers. I tried to get in touch with multiple emails but still no reply or fix.
Hello,
We apologize for the inconvenience you've experienced with our app. We understand how frustrating it can be when things don't work as expected.
We have recently rebuilt our app using the new Shopify App SDK, and all the issues have been resolved. Please update to the latest version to enjoy an improved and seamless experience.
If you continue to face any issues or have any questions, feel free to reach out to us directly at support@sofenx.com. We appreciate your patience and thank you for your continued support.
Best regards,
Rony, Lead Developer
No manual setup needed, translation and setup was done within view minutes. A small bug and two feature wishes was added on the same day, support cannot be better. Strong recommendation.
Thank you very for your review, it's really inspiring!
This is what we see on our Shopify plus back end as of today:
This website is under heavy load (queue full)
We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later.
We've emailed support twice already and have had no reply thus far. Not even an acknowledgment of our emails. Once we hear back from the support team, we'll possibly update our review, but as it stands, support is very poor.
Great app! So far so good, I’ll update this review if things change but everything is working as expected. App doesn’t kill my pagespeed rating and it’s easy to setup.
The App was fantastic and effective, it really helped me and i recommend it for other store owners to use it as well
