Overall rating Based on 118 reviews
Come Visit Estes Park
I LOVE this app! I've been using it for a few weeks now. When I first installed it, I had a clear vision of the kind of shipping structure I wanted for my store but was finding no way to do it in Shopify's native set-up. Then I learned of this app and how to get it (even though I'm on the Basic plan). I installed it, but was still struggling to get it configured the way I wanted, so I emailed support (aka Peter -- SHOUT OUT!!)... who was AMAZING! We spent about a week emailing, trying to figure out how to set up what (all) I wanted. Then... Peter went above 'n beyond (even more) by offering me the opportunity to try out a beta version that he felt would more easily allow me to do everything I wanted. I'm SO PLEASED to say that, to-date, I've experienced no hiccups, no challenges, found even my multi-faceted desires fairly easy to configure and set up (even though Peter offered to help -- I had it done before our emails caught up. Lol), and it's been running like a charm... Now if I can just remind myself to be sure it's all connected to new products as I add them to the store. (Some products have individual shipping rules, while others follow general overall rules.) :) If you're wanting to get more creative of even customize your shipping to better serve your customers, this app is a no-brainer and worth every (tiny) penny. (Seriously. For what you get, this app is SO inexpensive compared to others.) Don't hesitate. Make life easier on yourself!
this is our second store that we're using better shipping on. easy to use, easy to set up. great app.
Great app and function very well.
I got the app working after getting help from 3 Shopify people. there is. Delay in getting help from my location during the dy as im in Canada and customer support is in Australia.
Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours but I can appreciate the time difference can cause frustration at times.
The Real Big Deal Com Au
Great app, does exactly what I need. Excellent and very responsive support. Highly recommended. By the way, if you can't afford the most expensive Shopify plan but need this app, contact Shopify and they can add the Real Time Shipping module onto your account. (if you pay an annual subscription they throw it in for free.)
Great customer service. They are very responsive if you have any issues. It is nice to be able to set different shipping costs based on individual items. Thanks again!
Something Sweet Party Favors Llc
Does half of what I need it to do. I have the option to add the shipping for various products at various prices HOWEVER.. it does not combine shipping so I have lost more customers than I have gained because of overly excessive shipping charges. For example, if they purchase 6 items, it charges $6.95 shipping for every item for a shipping cost of $41.70 instead of just $6.95. My customers are jumping ship so I'm paying out monthly more than I am making.
Sorry that you had a bad experience with Better Shipping! We’ve recently released our version two update which allows you to tier shipping over groups of products! This feature can prevent overcharging on orders. If you’d like to try give Better Shipping 2.0 a try, please just let me know!
Not a very good app for our delivery situation
I’m sorry we weren’t able to provide a solution for your shipping needs. We really take pride in our customer service and we’re happy to work with our customers to provide more custom solutions for shipping scenarios!
Does what it says and is stable on the front end. We ship large heavy items, so standard Shopify real-time carrier shipping didn't work for us. This did the trick as we can add shipping amounts per item.
Fantastic support staff. I had a small problem recently which was rectified pretty much straight away. Great app.