Avis (168)

Note globale
4,5
Nombre d’avis par note
  • 76 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
30 août 2018

Great app! The support is absolutely amazing! Jess and the staff at Better Shipping answer all my questions with lighting speed, and they even helped me set up some advanced shipping rules.

This Beautiful Day
Canada
Environ 2 mois d’utilisation de l’application
Modifié le 10 août 2019

After signing up for the free trial and not using it, a couple charges came out before we noticed it. Upon emailing the app, they worked with shopify to refund our charges. Great customer service and attention to this issue. If anyone needs to cancel their free trial before being charged, simply uninstall the app or contact the app dev if charges do come out.

Siam Blades
Canada
Environ 2 mois d’utilisation de l’application
Atom Yard a répondu 2 juillet 2019

We’re sorry to hear that there has been an issue with your billing! To cancel your free trial, you simply need to uninstall the app. We've reached out to both you privately and Shopify on your behalf to resolve the issue. Please note that we follow the Shopify standard billing cycle (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).

11 juin 2016

Good app but a bit on the expensive side. That's why we gave four start. Actually, we are not using the full functionality. Maybe it appears a bit expensive to us simply because we only take advantage of one benefit this app offers. Anyway, overall, great app.

Rentoutdoors
Canada
Presque 3 ans d’utilisation de l’application
13 septembre 2019

This is a fantastic app; Jess was such a blessing! She answered my first email and stayed with me throughout the whole experience. Between my regular
40 hours a week job and the time
difference between our locations, it took several days to come to a solution. The questions, possible solutions, and instructions were always professional and crystal clear. Everything is perfect
now, and I was able to open my store.
SQUEE! So excited! Thank you doesn't even come close to how grateful I am

Serendipity Creations by Dace
États-Unis
Environ 2 mois d’utilisation de l’application
Atom Yard a répondu 14 septembre 2019

Thanks so much for your feedback! We're really happy we were able to find a solution for you.

Modifié le 15 octobre 2021

When it works the app is great. Unfortunately we have major issues syncing up properly with Shop Pay. With the app running customers can sometimes not checkout as rates are not presented and the 'Pay Now' button is greyed out. Atom Yard and Shopify both cannot work out the issue, Atom Yard say the problem is caused by Shopify alone.

Really Well Made
Royaume-Uni
Plus de 3 ans d’utilisation de l’application
Atom Yard a répondu 18 octobre 2021

Hi, thanks for your comment and sorry to hear you are having an issue with Shop pay. The app 100% works with Shop Pay, but it looks like Shop Pay is having an internal issue unrelated to our app on your store. Shop pay are aware of the issue and are actively trying to fix it for you now.

17 avril 2018

Peter, thank you very much for the high class customer service. You go above and beyond. I use multiple Suppliers, some with flat rates, some with calculated rates. I wouldn't be anywhere near close to opening if it weren't for the Better Shipping app. Technically, without it, it wouldn't be possible for me to open, with my current list of Suppliers, I would need to choose not to work with some of them.

R L Merchandise
Canada
Environ 2 mois d’utilisation de l’application
27 novembre 2018

Very simple and straightforward to use. It is perfect for configuring flat rates at the per-item level.

Jibs Action Sports
Canada
Plus de 2 ans d’utilisation de l’application
Atom Yard a répondu 17 mars 2019

Thanks for the feedback! We’re so glad we were able to provide a great shipping solution for your business!

27 avril 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs).

Great experience, super patient and willing support and great communication!

babybub | Maternity & Beyond
États-Unis
Environ 2 mois d’utilisation de l’application
5 juin 2017

This app is fantastic and handles our complex shipping/local delivery requirements very well! Check us out www.bikeables.com

Bikeables
Canada
Environ un mois d’utilisation de l’application
19 avril 2022

It is so difficult to configure the shipping rules especially when there is no bulk upload function. We need a way to set shipping charge for each KG, but have to create 30 rows to manually input the charges. Why is there no upload function from excel to the Better shipping app?

Mead Johnson Nutrition Flagship Store
Malaisie
Plus d'un an d’utilisation de l’application
Atom Yard a répondu 20 avril 2022

Thanks for your feedback. It's always helpful for us when making improvements to the app.

I understand it can be time consuming setting up large sets of shipping rules in the app. We have a duplicate shipping rate function that can be used to create another copy of the shipping rate including all rules so they only need to be setup once.

In cases where you have many rules, we also offer a service to automatically create these rules for you. For example, in your case where you have 30 weight based rules, if you let us know what the per KG charge is, we can automatically generate these rules for you. Contact us at better.shipping@atomyard.com and we would be more than happy to assist.

Thanks,
Andrew