Avis (169)

Note globale
4,4
Nombre d’avis par note
  • 76 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 12 % des avis sont des avis à 1 étoiles
Modifié le 10 août 2019

After signing up for the free trial and not using it, a couple charges came out before we noticed it. Upon emailing the app, they worked with shopify to refund our charges. Great customer service and attention to this issue. If anyone needs to cancel their free trial before being charged, simply uninstall the app or contact the app dev if charges do come out.

Siam Blades
Canada
Environ 2 mois d’utilisation de l’application
Atom Yard a répondu 2 juillet 2019

We’re sorry to hear that there has been an issue with your billing! To cancel your free trial, you simply need to uninstall the app. We've reached out to both you privately and Shopify on your behalf to resolve the issue. Please note that we follow the Shopify standard billing cycle (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).

13 septembre 2019

This is a fantastic app; Jess was such a blessing! She answered my first email and stayed with me throughout the whole experience. Between my regular
40 hours a week job and the time
difference between our locations, it took several days to come to a solution. The questions, possible solutions, and instructions were always professional and crystal clear. Everything is perfect
now, and I was able to open my store.
SQUEE! So excited! Thank you doesn't even come close to how grateful I am

Serendipity Creations by Dace
États-Unis
Environ 2 mois d’utilisation de l’application
Atom Yard a répondu 14 septembre 2019

Thanks so much for your feedback! We're really happy we were able to find a solution for you.

17 avril 2018

Peter, thank you very much for the high class customer service. You go above and beyond. I use multiple Suppliers, some with flat rates, some with calculated rates. I wouldn't be anywhere near close to opening if it weren't for the Better Shipping app. Technically, without it, it wouldn't be possible for me to open, with my current list of Suppliers, I would need to choose not to work with some of them.

R L Merchandise
Canada
Environ 2 mois d’utilisation de l’application
27 avril 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs).

Great experience, super patient and willing support and great communication!

babybub | Maternity & Beyond
États-Unis
Environ 2 mois d’utilisation de l’application
5 juin 2017

This app is fantastic and handles our complex shipping/local delivery requirements very well! Check us out www.bikeables.com

Bikeables
Canada
Environ un mois d’utilisation de l’application
11 mai 2020

The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.

Sweets To Yours
Royaume-Uni
Environ un mois d’utilisation de l’application
Modifié le 24 mars 2017

Great customer service. They are very responsive if you have any issues. It is nice to be able to set different shipping costs based on individual items. Thanks again!

Devinefinds
États-Unis
Environ un mois d’utilisation de l’application
21 décembre 2017

This app does exactly what I needed. Really awesome customer support as well. Highly recommend.

Neurocoffee
États-Unis
26 jours d’utilisation de l’application
23 avril 2017

Great app and function very well.

Vgas
Royaume-Uni
25 jours d’utilisation de l’application
17 octobre 2019

Am still learning the details of what the app can do - some bits a little confusing but the support is excellent - quick,friendly and efficient. My experience so far is that the app is an excellent investment.

Burmese Cat World
Allemagne
25 jours d’utilisation de l’application