Avis (171)
Affiner
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Par note
This app does exactly what I needed. Really awesome customer support as well. Highly recommend.
Great app and function very well.
Am still learning the details of what the app can do - some bits a little confusing but the support is excellent - quick,friendly and efficient. My experience so far is that the app is an excellent investment.
Thanks so much Peter!! Absolutely amazing support and the Better Shipping app has made our unbelievably complicated shipping needs possible!! Can't thank you enough for all your help!!
Works great for what we're using it for. We're able to limit shipping to specific areas as well as limit certain shipping options to specific cart totals and/or products. Customer Service takes about a day to reply via email which wouldn't be too handy if we had an issue that needed immediate attention but they are very helpful when you do get a response.
Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours, and usually much faster!
Trying to bulk update and not working, also no help from support
Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. If you contact us with any issues we always work as quickly as we can to resolve them for you!
Great app for setting up a free shipping rate for large orders while being able to exclude certain products. Had some issues but experienced great customer support to resolve it.
Not everything is straightforward with this app. An instruction video is needed.
Hi! We’re sorry that you found the set-up process confusing. We’ve since updated our help guide and have included several tutorial videos! We’re always happy to provide any further instructions that you need on specific shipping scenarios too.
Good app and easy to use. Would've given 5 stars but its very expensive just so I can edit my shipping prices per product! Plus see below :(
(Update)
Just had to delete, I've been charged twice, in the same month. With a 2 week overlap.
So I've been charged from 30th Oct - 29th Nov, but in the same bill, I've been separately charged from 14th Nov -14th Dec.
$29.98 just so I can edit 1 products shipping cost!!! That's extortionate.
We’re sorry to hear that Shopify made a mistake with your billing! If you would like Shopify to arrange a refund please just let us know so that we start that process with them. Shopify are responsible for all app billing, but we’re happy to reach out to them on your behalf! Please let me know.
We dowloaded this app as we were not able to split the UK in smaller sections via Shopify. Peter was really helpful in helping set this up with me, once you get the hang of it, the app is really simple to use and there are not many steps unlike some other apps we had tried. All the customer service was really quick replies too, so I would definitely recommend them!