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Peter was very responsive and provided me with very detailed customer/technical support. He was able to help me resolved my issue in a matter of minutes.
14.99 per month does nothing because you need the feature that cost an extra 20 per month for it to even work, lost money because of this app.. There's got to be something better
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan
Excellent support, no waiting. This developer goes out of their way to help. The app functions well in our store.
App is very confusing and poorly designed. When you ask for help from their support team all they do is tell you to look on their site. Extremely frustrating.
Sorry to hear that you had trouble with the app! If you have a unique shipping set up we’re always happy to provide any extra set up assistance that you need. We’ve also got a great help guide along with video set up tutorials. We really pride ourselves on our customers service and if you decide to try Better Shipping again please just let us know!
So far so good, doing what it says it does, have only used ZIP code features so far.
Setup wasn't very intuitive but their support was great and Jess was fast to set up where I was struggling, a few more 'if you want to do this, do this' help articles would be good.
$14.99 per month for Zip Code filtering seems expensive but I suppose that's Spotify apps for ya! And it will definitely be worth it if we expand to offer more shipping options.
Caused too many problems and took ages for the rates to update to the cart making testing a headache
Hi! I’m sorry to hear that you had a frustrating time with the app. The reason you might not have been seeing the rates instantly reflected in the checkout is because Shopify ‘caches’ (saves) your cart shipping rates for 24 hours and a new rate is not requested unless the cart contents or shipping address is changed. This speeds up the checkout loading for your customers, but can cause issues when doing test orders. This is also not related to our app and will happen with any Shopify shipping app. If you would like to give Better Shipping another try, please let me know!
awful, even though I uninstalled the app I Am still being charged and there is nowhere I can find to contact customer service. horrible experience. Can somone please contact me
I’m very sorry to hear you have had a problem, I’ve double-checked the billing for you on your Shopify invoice. It looks like you uninstalled while on the Better Shipping 7-day free trial, so no money was ever charged to your account. If you believe it has, I’m very happy to chase it down for you with the Shopify finance team and get you a refund. I’ve sent many emails to you during the week with no response. If you would like me to chase it down for you, please contact us. We are always available for help with billing or help installing and using the app at better.shipping@atomyard.com. Email us and let us know!
This app is disappointing because it requires real time shipping which is an upgrade you need to purchase in order to use this? I really believed this would be the app to use but I'm sadly looking for alternatives to this.
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan
It doesn't work!!!!! so upset!
We’re sorry to hear that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! We would have loved to help you resolve this issue, support is always only an email away and we always respond to every question. If you’d like to give Better Shipping another go, please just let us know and we can help you get setup!
This app doesn't allow setting different prices for variants. It advertises that you can set shipping rates per item on Shopify, but then you really can't. Very frustrating.
We’re sorry to hear that you had a frustrating experience! Better Shipping definitely does allow you to set up per product shipping rates! We’re always happy to provide customer support if you have any set up questions as well. If you’d like to try Better Shipping again, please just let me know!