Omtaler (168)

Samlet vurdering
4,5
Antall per vurderingsnivå
  • 76 % av vurderingene er 5 stjerner
  • 7 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 3 % av vurderingene er 2 stjerner
  • 13 % av vurderingene er 1 stjerner
5. september 2018

App allowed me to accomplish very detailed shipping structure which would have been impossible with just Shopify shipping.

A must have..

IQAir-China
Kina
Rundt 11 timer bruker appen
Redigert 9. januar 2018

Does not work. My per product shipping charges never updated to my site/products.

**Update 1/9/2018**
--------------------------------
After further review I realized I needed realtime shipping enabled on my store (a $20 monthly fee from shopify). After I got the app working it worked fine. For my store I needed a bit more customization with product variants and shipping rules. Although those features aren't currently available, the staff is working to include those in the update. Still, as-is, the better shipping app is the best one available in my opinion. Another note on the staff, Peter and Jess were very helpful and kind and possess all the qualities you would want in technical support.

4/5 stars right now. It might change to 5 stars once the proper updates are complete. Thanks Peter & Jess!

Ninetythree 11
USA
7 dager bruker appen
Atom Yard svarte 17. mars 2019

Hi! Thanks for the feedback. We’re so glad we were able to work with you to get your shipping up and running. We’ve also released our version 2 so if you’d like to try out the new features please just let me know!

Redigert 10. april 2019

Only use this app if you have real time carrier shipping feature already on your site ! I Spent hours setting this app up only to find out I have to have another app installed at a cost of $20 per moth to make it work.
This is stated in the apps details BUT only at the bottom of all the information, I recommend this should be placed in a prominent more visible position I like the app it is easy to use but annoyed that I have had to pay another $20 per month to make it work
Really annoyed wasted many hours setting up BEWARE check first

RockItPoole
Storbritannia
4 dager bruker appen
Atom Yard svarte 9. april 2019

We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. Shopify will add the real time carrier shipping feature to any plan for free if you sign up for the annual billing cycle. This is a Shopify requirement and it isn’t something that we have any control over.

13. november 2015

App did not work, in the app it doesnt give you images of the inventory so it's hard to sort through everything and the search is very glitchy. I called Shopify to try to troubleshoot the issue and they couldn't figure it out either. I contacted support for the app and even though in their FAQ it states that you can't use both Shopify shipping settings and Better Shipping rates together, the app support person I talked to said I could. Bad documentation, just overall a waste of time.

Haute Consignment
USA
3 dager bruker appen
Atom Yard svarte 17. mars 2019

Hi! I’m sorry that you had a bad experience with the app. We’ve since release a new version which is a lot more functional and flexible. The new version also has a very comprehensive help guide and some video tutorials to help with your app set up! We’re also happy to provide extra support you might need! If you would like to try Better Shipping again please just let me know.

11. februar 2014

This would have been the perfect app for us if it allowed the location based shipping rate to be multiplied by quantity of products. But the assistance in testing this app was great, efficient and very helpful.

TipTop Select
Australia
4 dager bruker appen
Atom Yard svarte 17. mars 2019

Thanks for your feedback! We’ve since released our version 2 of the Better Shipping app which is a lot more flexible and functional. You can now set up different per product shipping rates for different locations! If you’d like to give our new version a try, please just let me know!

6. januar 2018

Quite disappointed I needed to pay $15 to find out that the app didn't offer the level of customization that I needed. Wouldn't recommend to any others.

Ecopet Concepts
USA
3 dager bruker appen
Atom Yard svarte 17. mars 2019

We’re sorry that you were disappointed with the functionality of the app. We’ve since released a new version of Better Shipping that is much more flexible and delivers a lot more functionality. The new version allows you to set up multiple shipping rates per product and much more! If you’d like to give Version 2 a try, please just let us know!

Redigert 30. mars 2019

Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product.

This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck.

EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me.

Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better.

upcyclecomputerwerks
USA
2 dager bruker appen
Atom Yard svarte 30. mars 2019

Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. We really pride ourselves on our customer service and we would have loved to be able to work with you to find a solution for your shipping needs. We really apologize if you feel that we responded to you too often, but we were trying to find out what you felt was missing from the app and what you were looking to set up with your shipping.

17. mars 2018

We really looking forward to have this work, but even V2 is too glitchy and crashes almost every time you click a button

- Doesn't update the bulk products correctly > most items are missed from update
- Collection bulk updates on V2 is just purely terrible.. We did it on a collection which had over 200 items and only 10-15 of them got updated
- Watched every video they have and I don't understand why couldn't they make it easier to do it
- Or I'm an idiot who doesn't simply get how flexible this app is?
- If you have over 1000 items I don't believe this app is for you if you want to have different pricing tiers on collections

We had to go back to the way it was working based on weight which worked amazing for us > want to learn more e mail us at info@socheap.ca we will show you how our weight pricing is for two separate tiers

Main reason we deleted this app because of how much glitches it have..

www.socheap.ca

Socheap89
Canada
1 dag bruker appen
Atom Yard svarte 17. mars 2019

We’re sorry that you had a bad experience as part of our opt-in beta testing program. The optional beta test helps us to sort out any teething problems before we release the final version. Now version 2 has been out for a while we’re really proud of how it’s performing! If you’d like to give Better Shipping another try please just let me know!

Redigert 17. februar 2015

Responded fast. Thanks for helping.

QuickThreads
USA
Rundt 3 timer bruker appen
24. april 2014

It was very simple to install and we were up and running in about 30 minutes. The only bag thing is we are upset we didn't find it sooner! Fantastic App!

FatboyUSA
USA
Rundt 2 timer bruker appen