Omtaler (168)

Samlet vurdering
4,5
Antall per vurderingsnivå
  • 76 % av vurderingene er 5 stjerner
  • 7 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 3 % av vurderingene er 2 stjerner
  • 13 % av vurderingene er 1 stjerner
Redigert 30. august 2021

Been using this app for a year or two now. It works, The price is a little high on an ongoing basis, to be honest. There has been little improvement in the app since we started using it. No rules based on tags, you have to manually do it. So if you add a product that can't go via a certain shipping option if you have to quickly jump into the app and add it to a rule. I hope they have the motivation to make the app better with features like this. edited: The developer contacted me several times asking me to reconsider my review

CineStore
Storbritannia
Over 3 år bruker appen
Atom Yard svarte 15. august 2021

Hi there,
Thanks for the feedback. We are always working on the app. We reached out to you to let you know that we already have a bulk update tool inside the app, please email us if you need help with using it.

We have amazing support, and are always happy to hear from you and help you get the most out of the app.

A note on some of the recent updates you might have missed:

One major recent feature was variant rates, allowing you to have prices for each variant. We also do a lot of work in the background for the app. We’ve also been in contact with the Shopify Shipping team optimizing the shipping rate requests. We are now one of the FASTEST shipping apps on the app store. Fast shipping requests means your customers don’t wait for their shipping rates at checkout, which means less friction for them to complete the checkout (more sales!).

The high speed of the app is in the checkout, where it matters.

Here is a list of the major improvements this year:

- Per variant rates
- Tiered variant rates
- Optimized checkout shipping rate response times for your customers (we are rocket fast! One of the fastest on the app store!)
- UK Postcode system integration improvements
- Shipping Rate estimates for your cart page (Online store 2.0 app extension)

If you would like to talk about the product tags (and get information on how to use the app’s bulk update tool) we always love to hear how we can improve the app further. You can always email us at better.shipping@atomyard.com

11. juni 2016

Good app but a bit on the expensive side. That's why we gave four start. Actually, we are not using the full functionality. Maybe it appears a bit expensive to us simply because we only take advantage of one benefit this app offers. Anyway, overall, great app.

Rentoutdoors
Canada
Nesten 3 år bruker appen
27. november 2018

Very simple and straightforward to use. It is perfect for configuring flat rates at the per-item level.

Jibs Action Sports
Canada
Over 2 år bruker appen
Atom Yard svarte 17. mars 2019

Thanks for the feedback! We’re so glad we were able to provide a great shipping solution for your business!

31. januar 2018

Works great for what we're using it for. We're able to limit shipping to specific areas as well as limit certain shipping options to specific cart totals and/or products. Customer Service takes about a day to reply via email which wouldn't be too handy if we had an issue that needed immediate attention but they are very helpful when you do get a response.

Backyard Staycations
USA
Over 1 år bruker appen
Atom Yard svarte 17. mars 2019

Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours, and usually much faster!

Redigert 19. februar 2019

I used this app to create some specific shipping rates for the products on my store. Although the app took a little bit of time setting up, the team at Better Shipping were quick to respond to my queries and always went the extra length to get the rates working correctly for me. Really great customer service and in my book, worth the subscription cost if it takes the headache of Shopify's basic shipping rates away. Would definitely recommend!

Blossom & Brush
Storbritannia
5 måneder bruker appen
Atom Yard svarte 17. mars 2019

Thanks for the feedback! We’re glad we were able to work with you to find a solution that meets your shipping needs!

Redigert 10. april 2017

I got the app working after getting help from 3 Shopify people. there is. Delay in getting help from my location during the dy as im in Canada and customer support is in Australia.

New Dealz
Canada
3 måneder bruker appen
Atom Yard svarte 17. mars 2019

Hi! I’m glad we were able to help you out! We really take pride in our customer service and aim to respond to all emails in less than 24 hours but I can appreciate the time difference can cause frustration at times.

21. mai 2017

Finding it hard to locate the instructions but other than that this is a perfect app!

Watch British Tv
Storbritannia
3 måneder bruker appen
Atom Yard svarte 17. mars 2019

Thanks for your feedback! We’ve since updated our help guide and have also set up a few tutorial videos!

5. april 2020

Peter was very responsive and provided me with very detailed customer/technical support. He was able to help me resolved my issue in a matter of minutes.

Great Lakes Brewery
Canada
Rundt 2 måneder bruker appen
Redigert 20. april 2020

So far so good, doing what it says it does, have only used ZIP code features so far.

Setup wasn't very intuitive but their support was great and Jess was fast to set up where I was struggling, a few more 'if you want to do this, do this' help articles would be good.

$14.99 per month for Zip Code filtering seems expensive but I suppose that's Spotify apps for ya! And it will definitely be worth it if we expand to offer more shipping options.

The Local Grocer Matakana
New Zealand
27 dager bruker appen
Redigert 9. januar 2018

Does not work. My per product shipping charges never updated to my site/products.

**Update 1/9/2018**
--------------------------------
After further review I realized I needed realtime shipping enabled on my store (a $20 monthly fee from shopify). After I got the app working it worked fine. For my store I needed a bit more customization with product variants and shipping rules. Although those features aren't currently available, the staff is working to include those in the update. Still, as-is, the better shipping app is the best one available in my opinion. Another note on the staff, Peter and Jess were very helpful and kind and possess all the qualities you would want in technical support.

4/5 stars right now. It might change to 5 stars once the proper updates are complete. Thanks Peter & Jess!

Ninetythree 11
USA
7 dager bruker appen
Atom Yard svarte 17. mars 2019

Hi! Thanks for the feedback. We’re so glad we were able to work with you to get your shipping up and running. We’ve also released our version 2 so if you’d like to try out the new features please just let me know!