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This app is fantastic and handles our complex shipping/local delivery requirements very well! Check us out www.bikeables.com
It is so difficult to configure the shipping rules especially when there is no bulk upload function. We need a way to set shipping charge for each KG, but have to create 30 rows to manually input the charges. Why is there no upload function from excel to the Better shipping app?
Thanks for your feedback. It's always helpful for us when making improvements to the app.
I understand it can be time consuming setting up large sets of shipping rules in the app. We have a duplicate shipping rate function that can be used to create another copy of the shipping rate including all rules so they only need to be setup once.
In cases where you have many rules, we also offer a service to automatically create these rules for you. For example, in your case where you have 30 weight based rules, if you let us know what the per KG charge is, we can automatically generate these rules for you. Contact us at better.shipping@atomyard.com and we would be more than happy to assist.
Thanks,
Andrew
Terrible. All of the rates I set show up as "Free". No customer support. Awful app. About to uninstall and never look back.
We’re sorry to hear that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! We would have loved to help you resolve this issue, support is always only an email away and we always respond to every question. If you’d like to give Better Shipping another go, please just let us know and we can help you get setup!
The customer service, communication and support from the people at Atom Yard is outstanding. I cannot thank them enough for all their help (thank you Peter) who guided me step by step with fabulous instructions to solve a problem which was giving me a headache. It makes such a difference when the customers needs are understood and met and I would definitely recommend this app and the team behind it.
Great customer service. They are very responsive if you have any issues. It is nice to be able to set different shipping costs based on individual items. Thanks again!
Works now. If it does not work in your store, just uninstall and install the app again. it will not lose data.
Thanks for the feedback! This issue can sometimes occur when you add the carrier calculated shipping feature to your Shopify plan. If you have any questions about this, please let me know.
This app does exactly what I needed. Really awesome customer support as well. Highly recommend.
Great app and function very well.
Am still learning the details of what the app can do - some bits a little confusing but the support is excellent - quick,friendly and efficient. My experience so far is that the app is an excellent investment.
Thanks so much Peter!! Absolutely amazing support and the Better Shipping app has made our unbelievably complicated shipping needs possible!! Can't thank you enough for all your help!!