We've been using this app now for several months and really can't fault it.
We have some very complicated shipping rules, which no other app has been able to handle. Peter helped us set it up, which did take several hours and emails to do, but we got there in the end and have been using it ever since.
The only issue we had, which was not really an app fault. If you add new products to your store (which we do often), you need to remember to go in to the app and add them to your rates.
5 Stars Pete & Jess. Fantastic app

A great app that allows us to organise shipping prices per product instead of weight or size. Their email support is brilliant and they were prompt with replies and went out of their way to make shipping rules work for our particular requirements. Highly recommended.

After signing up for the free trial and not using it, a couple charges came out before we noticed it. Upon emailing the app, they worked with shopify to refund our charges. Great customer service and attention to this issue. If anyone needs to cancel their free trial before being charged, simply uninstall the app or contact the app dev if charges do come out.

This app is amazing. I have some pretty complicated shipping requirements and this is the only app I have found able to meet them all. Well worth the money for the service it provides and the support is genuinely the best of any app I've ever used. Will be recommending this app to everyone I know. Thanks so much guys!

I just started using the APP and I love it! We utilize multiple print on demand companies as well as have in house printing. Is supper easy to figure out and if you get stuck the instructions provided are easy to follow. I was loosing money on shipping with the APP I had prior, there where to many sell points and it couldn't handle it

This is an outstanding app. It does everything we were looking for and the support team are first class. I would highly recommend this app if you are looking to do anything custom with your shipping rates

Better Shipping assisted us in doing some very customized and complex shipping rates. The customer service is top-notch, especially when trying to implement such complex solutions.

If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!

great support and app! they went above & beyond to help us with our quite complicated shipping scheme

Easily the best app developers I've ever worked with. No question is too big or too small, super fast response and the team have managed to work around every curveball my unique store set up as thrown at them! So grateful! Customer service is outstanding. Thanks so much guys!