BetterDocs FAQ Knowledge Base

After encountering a problem with the editor's display, I contacted support via the conversation tool. We were able to narrow down and resolve the issue in several steps. The tool that allowed support direct access to my installation was extremely helpful. This is what I call good support!

I needed to set up a knowledge base or a Wiki and this app is the best one I found for my usecase. The design part of the app is a bit lacking on features, but this is very well covered by the support team. If you're having any problems just reach out to support!

BetterDocs is a great app! It helped us build our health knowledge base seamlessly. Also, must say the customer support is super helpful! They respond within seconds and resolve our queries promptly.

Good app. Verify good service to make some changes in the design.
Time to add all the FAQ

BetterDocs is essential to my business. It allows my customers to get deep knowledge on the products I sell.
I love the dashboard giving me insights on what's hot.

First I'd like to say the support is very good.

However I don't think this app is as good as the version they make for WordPress, which I have been using for years.

I don't like the fact that on this app, when you edit a Doc it takes you back to the category pages. This is odd as I - and I am sure a lot of people - like to make edits, check the edit on the live site and make another edit. At the moment you save, get taken to the Docs list page, have to scroll and find your doc and then click edit again.

I also can't seem to be able to re-order the docs within the category. I think they appear in the order I published them. Perhaps a user issue but I can't figure it out.

I don't like the fact you can't add a contact form onto the Docs homepage. So I can't add any custom text to say "If you haven't found what you're looking for, contact us" nor can I put in our general contact information (telephone number etc) in our Docs homepage. Seeing as most people use Docs as their customer support area, you'd think this would be possible.

Hate to say it but I also think it's a bit expensive. I have other apps at $9.99 that provide so much more value. I think they need a $4.99 / month tier with unlimited docs but none of the AI / chat stuff.

Keep up the good work!

I had a call with Invinzor to get familiar with the app. He was very helpful, I now have a path to get started with Better Docs. Looks like it will be a good app for what we need.

Vandaag super goed geholpen door Santos van support! Top!

Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken.

Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost.

Top team!

Been using this app a while now,
Works well and does the job required. Had some small issues the support team was able to resolve quickly -
Highly recommended