配图图库
使用AI和实时聊天构建FAQ页面和文档页面，并创建知识库帮助中心
获取一个强大的AI知识库应用程序，用于产品FAQ页面和文档页面。此帮助台应用程序帮助设计响应式产品FAQ、文档，并添加即时答案和直接实时聊天支持。通过FAQ管理器、FAQ目录、FAQ部分功能，创建一个终极帮助门户和用户手册指南。通过即时聊天服务 - WhatsApp聊天和Facebook Messenger聊天优化客户支持。订单跟踪功能让您的客户跟踪订单状态、跟踪交付等。
- 创建FAQ部分并构建SEO友好的知识库帮助中心
- 使用Magic AI自动写作功能即时生成FAQ和文档
- 在FAQ和文档中添加照片或视频 - 使用分析工具衡量知识库
- 即时实时聊天服务和WhatsApp聊天、Messenger聊天支持帮助台
- 添加快速订单跟踪功能，让客户提供即时反馈
包含自动翻译的文本
- 亮点
- 可直接在 Shopify 后台使用
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- Messenger
- ChatGPT
- Product FAQ
- FAQ
- Help Center
I cannot recommend this app. I reported a critical issue over 3 months ago — every page in this knowledge base triggers a soft 404, which is bad for SEO and Google visibility. The problem still hasn’t been resolved, yet I’m still paying full price for the app. They said they would get back to me, but I haven’t heard anything for over a month.
On top of that, the design is very clunky and difficult to configure. You can only adjust the size for H2 headings — even though H3 and H4 options exist, changing them still only affects H2. Mobile responsiveness is poor as well; you’re forced to use the same settings for desktop and mobile.
It’s also not possible to set meta titles or meta descriptions for category pages — only for posts. Despite Google crawling my site daily, the knowledge base remains hard to index properly.
Overall, there are far too many problems with this app, and I definitely cannot recommend it.
We're truly sorry for the inconvenience you've experienced and for the frustration this has caused. We sincerely apologize that your concerns have not been addressed promptly that's not the level of service we strive to provide.
Please rest assured, we've now assigned your case to our senior team who will be reviewing all of the issues you mentioned with the highest priority. One of our support members will be reaching out to you directly very soon to work with you on resolving them.
We genuinely believe we'll be able to help sort out these challenges and ensure you have a much smoother experience with the app moving forward.
Been using this app a while now,
Works well and does the job required. Had some small issues the support team was able to resolve quickly -
Highly recommended
First I'd like to say the support is very good.
However I don't think this app is as good as the version they make for WordPress, which I have been using for years.
I don't like the fact that on this app, when you edit a Doc it takes you back to the category pages. This is odd as I - and I am sure a lot of people - like to make edits, check the edit on the live site and make another edit. At the moment you save, get taken to the Docs list page, have to scroll and find your doc and then click edit again.
I also can't seem to be able to re-order the docs within the category. I think they appear in the order I published them. Perhaps a user issue but I can't figure it out.
I don't like the fact you can't add a contact form onto the Docs homepage. So I can't add any custom text to say "If you haven't found what you're looking for, contact us" nor can I put in our general contact information (telephone number etc) in our Docs homepage. Seeing as most people use Docs as their customer support area, you'd think this would be possible.
Hate to say it but I also think it's a bit expensive. I have other apps at $9.99 that provide so much more value. I think they need a $4.99 / month tier with unlimited docs but none of the AI / chat stuff.
Keep up the good work!
Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.
Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem
支持
应用支持由 Storeware 提供。
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