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Great app, great help from support!
Better reports gave us the opportunity to automate our workflow as a company. Other than the variety of pre-built reports, the custom reports feature has helped reduce our manual paperwork greatly. We use credit as a payment term with some of our suppliers and service providers like local delivery companies and international shipping carriers. With a click of a button, we can generate reports to predict the upcoming bills way before they're due. Once we reach the due date, our report is ready for accounting.
The app is user friendly, but their support team is competent and quick to respond should you need any help. Keanna has helped us create multiple custom reports so far, and is always eager to provide some tips.
Amazing app and the best and most important part: the customer service is AMAZING and HUMAN! There is no chatbot you have to get through, you just go straight to a human who is VERY VERY knowledgeable on how the app works. Claudia is who I have worked with and she is so so so helpful! Thank you Claudia and the better reports team.
useful app and great customer support
I have reached out to Better Reports a handful of times for creating custom reports, and each time they have responded within 24 hours and guided me with the creation. Definitely worth the subscription and amazing customer service. SO NICE to be able to immediately talk to a human, and get efficient help.
Very helpful and wonderful customer service!
Great service with help in building reports. Love how I can just email them with all the specifics needed for a report and they have it up within 24 hours.
The team at Better Reports are amazing. Our reporting was previously coming out of Cin 7 which we've recently dropped (for a number of reasons). We've had to mimic this reporting to come out of Shopify which we've enlisted the help of the Better Reports app to do and the response that we've got back from Better Reports to helping us customise these reports is nothing short of amazing. They're super helpful, friendly and really quick in their response. I look forward to exploring the capabilities of this app further to grow our business
I regret every year we spent trying to use reporting apps other than Better Reports. Reports in Better Reports load so quickly without glitches. The app is easy to use & easy to create new reports. And their team feels like an extension of our team, helping us create new reports quickly when we need them. Five stars for the app and five stars for the support team!
I am impressed with the response time and accuracy on my first few requests.