BigBuy ‑ Dropshipping carriers , 40 anmeldelser
Afgræns
-
Efter bedømmelse
Sortiment not good enough.
Prices to high to actually be able to earn a living with you as a supplier.
Had to pay more than 1000 euro to simply be able to access the difficult and slow "Multi-Channel Integration Platform".
Support is slow and not ready to please their customers.
I had the worst supplier experience with you guys and lost a lot of money over literally nothing.
I simply want to cancel my account from you (that I've had for one month), get a refund and part ways without ever looking back.
Dear Partner,
We appreciate your feedback and understand that the first month can be challenging for new users.
The learning curve might seem steep initially, but many resellers achieve significant success with our platform and the same catalogue, over time.
We're committed to supporting your journey and want to help you navigate any challenges.
Let's discuss your concerns in more detail and explore how we can improve your experience. Please consider giving it a bit more time, as we believe things can get better with the right guidance.
Our team will try to contact you and schedule a conversation to address your issues and ensure your success with us.
Best regards,
BigBuy
It tell you very great product, amazing drop shipping options and brands, really useful if you want to avoid the brand issues and want to sell official stock, these carriers are great carriers, and have great tech and customer service support in multiple languages.
Also their online ecommerce solutions, delivery & service offerings is very impressive and the support with it in both English & Spanish is complete GREAT!!!
I am glad I started my first dropshipping business with Bigbuy, they put me up at the top with my store quality, my curious experiment turned into a profit making business opportunity.
I am well impressed, INDEED I am.
Dear Partner!
Thank you for your review!
We're thrilled to hear that you love our products, dropshipping service, and our customer support in multiple languages.
We're committed to providing the best service and will continue to support your business.
Your success is our priority, and we're here to help.
Thank you for choosing us!
BigBuy
Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.
Dear Partner,
We are sorry to read your review.
On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us.
Our team will be in touch with you again. All the issues you are encountering are all solvable:
- Products can be personalized.
- Texts, titles, descriptions, images, prices can be modified.
- You can change the product selection from the category as many times as you want.
It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it.
Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business.
We remain at your disposal.
Best regards,
BigBuy Team
I cannot relate to negative reviews that I’m reading, customer service it’s efficient and with knowledge of their business, you need to do a bit your homework since most of the answer are in the academy. Turnaround is within a couple of hours and the provide with satisfactory answers.
AitnePresents,
Dear Partner,
Thank you for your positive feedback!
We're delighted to hear that you've had a great experience with our customer service team.
We always strive to provide efficient and knowledgeable support.
Your comment about using our Academy is much appreciated, As we're committed to maintaining fast response times and keeping the Academy up-to-date.
Best regards,
BigBuy
Great app and professional support team! Highly recommend BigBuy 5*****
Dear!
Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us!
Best regards,
BigBuy
Le service client de Bigbuy est juste incroyable. Que ce soit sur whatsapp ou par email, ils ont été très réactifs et m'ont réglé mon soucis d'intégration le plus vite possible. Merci BigBuy !
Thank you for your positive review!
We are thrilled to hear that you had a great experience with our customer service team. We strive to provide excellent support and it's always rewarding to receive such positive feedback. We appreciate your kind words and we're here to assist you whenever you need us.
Thank you for choosing BigBuy!
Sehr zuvorkommende, freundlich und kompetente MItarbeiter.
Service ist schnell und immer hilfreich
Vielen Dank für Ihr freundliches Feedback! Wir freuen uns sehr, dass Sie mit unserem Kundenservice zufrieden sind und unsere Mitarbeiter als zuvorkommend und kompetent empfunden haben.
Wir sind stets bemüht, Ihnen schnell und hilfreich zur Seite zu stehen.
Falls Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns jederzeit zu kontaktieren. Ihre Zufriedenheit ist unsere oberste Priorität!
BigBuy
I have a monthly Shopify plan. I have been told multiple times that I can connect with the BigBuy app. But every time I try to connect, it says that I need to take a yearly plan. It's disappointing that I was always told that it was possible.
Dear,
Thank you for your review.
We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you.
With the monthly plan, our app lets you synchronize:
- Products
- Images
- Stock
- Orders
- Shipment Tracking
On the other side, our app also offers the possibility to calculate automatically the shipping costs.
That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem,
Thank you for your review.
We are sorry to see that you gave 1 star, when the synchronization is working perfectly.
Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors).
On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties
Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping.
We hope to see you with us for a long time, and reconsider your review.
We remain at your disposal.
Best regards,
BigBuy
Very good customer support. Problem was solved, and good instructions were provided for fixing the issue.
Dear User,
Thank you for your review!
We are glad to hear that you had a good experience working with us and with our support team.
We remain at your disposal at all times.
See you soon,
The BigBuy team