BigBuy ‑ Dropshipping carriers , 46 avis
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Great app and professional support team! Highly recommend BigBuy 5*****
Dear!
Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us!
Best regards,
BigBuy
Excelente plataforma e incrível serviço de apoio aos utilizadores.
Estamos muito satisfeitos.
Prezado,
Muito obrigado pela avaliação positiva!
Ficamos felizes em saber que está satisfeito com a nossa plataforma e serviço de apoio.
Transmitirei sua mensagem à minha companheira que o atendeu. Estamos aqui para ajudar sempre que precisar.
BigBuy
Kein Kontakt. Kein Versand. KA-TA-STRO-PHE!
IMPORTANT: This user is not really using BigBuy service, but a third party company external to BigBuy.
Sehr zuvorkommende, freundlich und kompetente MItarbeiter.
Service ist schnell und immer hilfreich
Vielen Dank für Ihr freundliches Feedback! Wir freuen uns sehr, dass Sie mit unserem Kundenservice zufrieden sind und unsere Mitarbeiter als zuvorkommend und kompetent empfunden haben.
Wir sind stets bemüht, Ihnen schnell und hilfreich zur Seite zu stehen.
Falls Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns jederzeit zu kontaktieren. Ihre Zufriedenheit ist unsere oberste Priorität!
BigBuy
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem,
Thank you for your review.
We are sorry to see that you gave 1 star, when the synchronization is working perfectly.
Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors).
On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties
Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping.
We hope to see you with us for a long time, and reconsider your review.
We remain at your disposal.
Best regards,
BigBuy
I have a monthly Shopify plan. I have been told multiple times that I can connect with the BigBuy app. But every time I try to connect, it says that I need to take a yearly plan. It's disappointing that I was always told that it was possible.
Dear,
Thank you for your review.
We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you.
With the monthly plan, our app lets you synchronize:
- Products
- Images
- Stock
- Orders
- Shipment Tracking
On the other side, our app also offers the possibility to calculate automatically the shipping costs.
That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
Finger Weg!!!!!!!
Bigbuy versucht über die Freundlichkeit & Versprechen der Mitarbeiter die Händler solange wie möglich zu halten. Die meisten Produkte bekommt ihr bei Amazon günstiger eingekauft, als bei Bigbuy mit einem Händlerkonto. Das System ist nicht gewinnbringend für die Händler. Auch die kommunikation zieht sich wochenlang, da jede E-Mail max. einmal am Tag beantwortet wird und so sich jede Frage bis zur Beantwortung, Wochen ziehen kann! Finger Weg von Bigbuy
Achja: das kennen wir schon, jetzt schreibt Bigbuy bestimmt , es meldet sich jemand bei dir um das Problem zu klären; Niemand wird sich melden ;(
Dear Partner,
We are sorry to read your comment.
Our catalogue offers over 200 thousands products, that can have higher or lower margins, we always try to keep prices as competitive as possible for our resellers.
Our main goal is to facilitate the business for the vendors, as your success in beneficial for everyone.
You can reach our Customer Success department for help, they will be happy to give you tips and advice on product selections, market niches, etc..
We would like to keep in touch with you.
Best regards,
BigBuy Team
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
The app works exactly as expected. Instant syncing ready for Bigbuy products. After installing the application, you need to contact the Shopify support team and they need to activate the application.
Dear Gullebica!
Thank you for your feedback.
We are glad to read your comment, we will share it with the rest of the team :)
Always feel free to contact us for any doubt or enquiry.
Best regards,
Support Department
www.bigbuy.eu
Spent time reading info and watching videos on their website and contacted them and read the links they sent me and at the end they don't have a trial period for their service!! You have to pay them 219€ once and at least 69€ every month!!! It doesn't sound normal here.
Without knowing the quality of service, cost of shipping and delivery time +++++ ,You have to pay them 288€ and you can never return it if you are not satisfied with the service.. I will never do that.
Dear Olav,
Thank you for your review.
If you have any doubt on how our software works, we are more than happy to help you and answer any question about.
Just visit our website and go to the contact area: https://www.bigbuy.eu/en/contact
For the moment, we do not offer any trial service, but we can help you understand and configure it.
We remain at your disposal.
Best regards,
BigBuy
Hello I have archived everything, the message keeps coming. without shipping to the destination ???? Good day We have major problems with your app, customers can no longer order from us. Wrong shipping providers are displayed that have not been activated by us.
some items cannot be ordered because the app reports the message at the checkout. Shipping in Switzerland is not possible. May 10th to date no response from support, this is Bigbuy worst customer service, we will report the case to Shopify.
Hello Elektromaster.shop
The problem you have had is that you have deactivated too many carriers and some areas have not any carrier available. We always recommend excluding as few carriers as possible because there is that existing risk. If you have any questions please do not hesitate to contact us at hello@bigbuy.eu for a quick response.
Thanks