Avis (49)
Affiner
-
Par note
Retailviking From Denmark
Hello BigBuy Support Team,
While setting up our online store, we have installed your (BigBuy - Dropshipping carrier) App to get BigBuy shipping costs on our Shopify store. But the problem is , BigBuy carrier app gives us these shipping prices in Euros but we need shipping costs in Danish krones. Could you guys please guide us, How we can get these shipping prices in Danish krones?
Regards,
Hello!
Thanks for your review.
This App does not have the functionality to offer the price in different currencies, please contact hello@bigbuy.eu and they will help you to find a solution as soon as possible.
Best regards!
Sortiment not good enough.
Prices to high to actually be able to earn a living with you as a supplier.
Had to pay more than 1000 euro to simply be able to access the difficult and slow "Multi-Channel Integration Platform".
Support is slow and not ready to please their customers.
I had the worst supplier experience with you guys and lost a lot of money over literally nothing.
I simply want to cancel my account from you (that I've had for one month), get a refund and part ways without ever looking back.
Dear Partner,
We appreciate your feedback and understand that the first month can be challenging for new users.
The learning curve might seem steep initially, but many resellers achieve significant success with our platform and the same catalogue, over time.
We're committed to supporting your journey and want to help you navigate any challenges.
Let's discuss your concerns in more detail and explore how we can improve your experience. Please consider giving it a bit more time, as we believe things can get better with the right guidance.
Our team will try to contact you and schedule a conversation to address your issues and ensure your success with us.
Best regards,
BigBuy
Excellent ! Le support est gentil, la réponse est pas toujours rapide, mais elle est 100 % efficace. Je recommande vivement.
Cher,
Merci pour votre évaluation !
Nous sommes ravis d'apprendre que vous avez eu une bonne expérience en travaillant avec nous et avec notre équipe de support technique.
Nous restons à votre disposition en tout temps.
À bientôt.
The BigBuy Team
READ BEFORE YOU PURCHASE. IT MAY SAVE YOUR MONEY.
This company does not provide 10% of the value it costs. The price to register and integrate to shopify store costs around 350 euros. The pain does not end here, It is also necessary to have Shopify yearly plan to add this courier app with shopify. I was disappointed with their service from the very beginning. Their website has a lot of bugs. So, I reviewed their company with 1 star. Then they emailed and called me to remove the reviews because of Trustpilot. I asked them to cancel my subscription and for a refund. According to their so-called policies they said they can not refund. So, I am writing my honest review of them again.
Dear Zevaleh
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
Hi
great app but when i try to install it on my shopify and select the the different shipping companies it starts getting strange.. all my prices should be in DKK (danish kroner ) but somehow the price dont change from the Euro price.
so for an example, normally it is 8 Euro but when i want to change it to DKK it still says 8 but now in DKK and that is like 1 Euro. but it is still charge the customer 8 EURO ?? can anybody help me ? tried to write Bigbuy without any luck..
Dear Partner,
thank you for leaving a comment for us :)
Here is BigBuy tech support team!
We actually have received a ticket from you and answered to help you, but never got your answer back.
Please contact us again from the following link and we will help you setting up the price conversion rate -> https://www.bigbuy.eu/en/contact#tabpanel3
We will also try to write you again and see if you receive our email this time!
Hope to talk with you soon,
have a great day!
Tech Support Team
BigBuy
This is a fantastic app and its spot on, well done. It works flawlessly. Customer service is always great and on time. Thank you.
Thank you for your review! Is a pleasure to read comments like this one. Best regards.
Ich Bezahle für BigBuy 189 Euro und ZUSÄTZLICH 153 Euro damit ich Shopify angeblich nutzen kann, und die wollen ZUSÄTZLICH noch dass ich extra zahle oder den Jährlichen Shopify plan kaufe. FÜR WAS ZAHLE ICH ÜBER 342 EURO WENN ICH BIGBUY NICHT MAL MIT MEINEN SHOP KONFIGURIEREN KANN BETRÜGER!!!!!!!!!!!!
I pay 189 euros for BigBuy and an ADDITIONAL 153 euros so that I can supposedly use Shopify, and they want me to pay ADDITIONALLY or buy the annual Shopify plan. WHAT AM I PAYING OVER 342 EUROS FOR IF I CANNOT EVEN CONFIGURE BIGBUY WITH MY SHOP SCAM!!!!!!!!!!!!
Dear Reverro,
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, just in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
The tech guys on this company has taken almost 3 days now to activate the plugin / APP OBviously the competence here is staggering And no, it is not working
Dear Partner,
Thank you for your message.
We are always happy to help you.
Our app is working correctly and we are happy to see that it's working for you too.
Our Customer Success and Tech Support teams are already available for any doubt or enquiry you might have.
If you are satisfied with the app and our service, we would love you to change your review to five stars :)
We remain at your disposal.
Best regards,
BigBuy
Scam Warning!!!
I have submitted a complaint report to google to shut down BigBuy's advertisement from their search engine and now I request Shopify to remove this app from their app store. Dear innocent users be aware that BigBuy is a Scam. I lost almost a thousand euros on BigBuy for nothing. They know very well after testing their app nobody is going to purchase it. That's why they don't offer a test version, instead, you have to purchase the connector first of all and pay for a monthly subscription to use their app.
Please be careful and read the reviews here and as well as on google before you buy this app. 99% are complaining about this Scam.
Dear Wolf,
Thank you for your review.
Our app is working, and many users are able to synchronize their shop, and in your case, the app now is working correctly as we can see that you have connected and already received orders.
We kindly remind you that we are available for support and hope you can change the review with the new updates.
We remain at your disposal.
BigBuy Team
Mit bigbuy bin ich nicht zufrieden, ziemlich teuer und dann gibt es viele Probleme bei der Integration. Wenn Sie eine Rückerstattung wünschen, dann gibt es noch größere Probleme
Dear Partner,
We are sorry to read your review about your experience with our service.
In order to find a solution together, we have informed the correspondent team and our team will get in touch with you.
We remain at your disposal, thank you for your patience.
Best regards,
BigBuy