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This is a fantastic app and its spot on, well done. It works flawlessly. Customer service is always great and on time. Thank you.
Thank you for your review! Is a pleasure to read comments like this one. Best regards.
Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.
Dear Partner,
We are sorry to read your review.
On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us.
Our team will be in touch with you again. All the issues you are encountering are all solvable:
- Products can be personalized.
- Texts, titles, descriptions, images, prices can be modified.
- You can change the product selection from the category as many times as you want.
It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it.
Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business.
We remain at your disposal.
Best regards,
BigBuy Team
Das ganze Konzept ist super durchdacht, und der Service ist auch super. Schnelle Antworten auf Fragen. Die synchronisation der Produkte klappt auch super, und ist leicht und verständlich einzurichten.
Das große aber.... Ich verstehe es nicht eine Bestellung von Spanien nach Deutschland war innerhalb von 2 tagen da, da dachte ich wow was für eine super Versandzeit. Dann bestellte ein Kunde und nach 5 tagen kam schon die erste Mail: Wo bleibt meine Bestellung? Die Lieferzeit betrug bei dem Artikel ganze 10 Tage von Spanien nach Deutschland, nun wurde das Paket erst 3 Tage nach Bestellung verschickt.
Was ist das für ein komisches Konzept, wenn man auf der Seite einen Artikel in den Warenkorb legt sagen wir Freitags und da steht dann Bestellen Sie heute und wir versenden es am Dienstag. Versand Tage für bestimmte Produkte? Wo wird dann so gearbeitet und ich komme aus der Logistik Branche. In der heutigen Zeit mit Amazon und Co wo Artikel teilweise schon am nächsten Tag da sind so zu Arbeiten. Da muss man schon extreme Dumping Preise anbieten um einen Kunden dazu bewegen nochmals in deinem Shop etwas in den Warenkorb zu legen.
Ich bin schon die ganze Zeit am überlegen wie ich das hin bekomme schnellere Versandzeiten hin zu bekommen, Vielleicht DHL Luftfracht oder UPS Luftfracht, aber da Liegen die Versandkosten bei 20 Euro und wäre nicht mehr tragbar.
Also ehrlich, da solltet ihr als so großes Unternehmen drüber nachdenken die Versandzeiten so zu legen das der Artikel am gleichen spätestens am nächsten Tag zu Verschicken. 10 Tage sind einfach zu lang, hätte ich nicht den Jahresplan gewählt wäre ich schon weg.
Dear Licio,
Thank you for your review.
We are happy to read that you appreciate the functionality of our app.
Likewise, we would like to share with you that we are implementing new projects that will improve the shipping time of the products.
We are working to be able to ship trending products within 24 hours and, on the other side, we are opening new additional warehouses throughout Europe, that will shorten the shipping time, as they will be closer to your customers.
Thank you again for choosing BigBuy.
We are at your disposal for any doubt or enquiry.
Best regards,
BigBuy Team
Internal server error 500 for a few days. Please fix the app so I can continue selling and please add all shipping alternativs too!
Hi Flashbuy,
We're sorry to hear about the problem you've had, there was a momentary server downtime. It is now back up and running again, so you will be able to access the site without any problems.
Kind regards
READ BEFORE YOU PURCHASE. IT MAY SAVE YOUR MONEY.
This company does not provide 10% of the value it costs. The price to register and integrate to shopify store costs around 350 euros. The pain does not end here, It is also necessary to have Shopify yearly plan to add this courier app with shopify. I was disappointed with their service from the very beginning. Their website has a lot of bugs. So, I reviewed their company with 1 star. Then they emailed and called me to remove the reviews because of Trustpilot. I asked them to cancel my subscription and for a refund. According to their so-called policies they said they can not refund. So, I am writing my honest review of them again.
Dear Zevaleh
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
Great app and professional support team! Highly recommend BigBuy 5*****
Dear!
Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us!
Best regards,
BigBuy
Its a pity that the carrier names and shipping estimates cannot be translated. This makes the checkout look unprofessional/untrustworthy on non-english websites. Other than that, the app is working fine so far.
Dear Partner,
Thank you for leaving a comment for us, here is BigBuy tech support team!
1) On one side, take in account that our App does not need for any update of plan to be used.
If you are a BigBuy customer, you can use even with Shopify monthly basic plan.
2) On the other side, the warning refers to the automatic calculation of carrier by an external app, you will need to contact Shopify support and ask to activate that option for you.
3) Lastly, please contact us from the following link and we will help you -> https://www.bigbuy.eu/en/contact#tabpanel3
We are at your disposal on our contact area, via chat, via whatsapp and on the phone whenever you need support.
Hope to talk with you soon,
have a great day!
Tech Support Team
BigBuy
Ich Bezahle für BigBuy 189 Euro und ZUSÄTZLICH 153 Euro damit ich Shopify angeblich nutzen kann, und die wollen ZUSÄTZLICH noch dass ich extra zahle oder den Jährlichen Shopify plan kaufe. FÜR WAS ZAHLE ICH ÜBER 342 EURO WENN ICH BIGBUY NICHT MAL MIT MEINEN SHOP KONFIGURIEREN KANN BETRÜGER!!!!!!!!!!!!
I pay 189 euros for BigBuy and an ADDITIONAL 153 euros so that I can supposedly use Shopify, and they want me to pay ADDITIONALLY or buy the annual Shopify plan. WHAT AM I PAYING OVER 342 EUROS FOR IF I CANNOT EVEN CONFIGURE BIGBUY WITH MY SHOP SCAM!!!!!!!!!!!!
Dear Reverro,
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, just in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
BigBuy is one of the best app I would recommend to dropshippers. I have just joined a few weeks but I like their timely management of orders. They also have great products
Thank you for your comment, Eurekaonline!
We are happy to read that you are satisfied with our services.
Best regards,
The BigBuy team
Oldukça yardımcı olucu bir uygulama arka kısımdaki müşteri başarı ekibi gayet iyi özellikle tommasso çok yardımcı oldu.
Dear Partner,
Thank you for your review.
We are glad to read your comment and we will inform our colleague of your words, sure he will be happy.
We are always available for any doubt or enquiry.
Best regards,
BigBuy