Recenzje (51)
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Excelente soporte
Muchas gracias por tu reseña!
Nos llena de alegría saber que nuestro trabajo ha cumplido con tus expectativas y que has quedado satisfecho con tu experiencia. Tus palabras nos motivan a seguir trabajando con dedicación y pasión en lo que hacemos.
Hasta pronto,
el Equipo de BigBuy
App is great working great without any problem. easy to use and the team is always avalibel to reach
Dear Schanka,
Thank you for your review.
We are glad to read that you find the app easy to use. Providing exceptional service to our customers is one of our top priorities and we are happy to have met that expectation.
We appreciate your feedback and if you need anything else, please don't hesitate to reach out to us. Thank you for choosing BigBuy!
Until next time,
The BigBuy Team
Spent time reading info and watching videos on their website and contacted them and read the links they sent me and at the end they don't have a trial period for their service!! You have to pay them 219€ once and at least 69€ every month!!! It doesn't sound normal here.
Without knowing the quality of service, cost of shipping and delivery time +++++ ,You have to pay them 288€ and you can never return it if you are not satisfied with the service.. I will never do that.
Dear Olav,
Thank you for your review.
If you have any doubt on how our software works, we are more than happy to help you and answer any question about.
Just visit our website and go to the contact area: https://www.bigbuy.eu/en/contact
For the moment, we do not offer any trial service, but we can help you understand and configure it.
We remain at your disposal.
Best regards,
BigBuy
Hello I have archived everything, the message keeps coming. without shipping to the destination ???? Good day We have major problems with your app, customers can no longer order from us. Wrong shipping providers are displayed that have not been activated by us.
some items cannot be ordered because the app reports the message at the checkout. Shipping in Switzerland is not possible. May 10th to date no response from support, this is Bigbuy worst customer service, we will report the case to Shopify.
Hello Elektromaster.shop
The problem you have had is that you have deactivated too many carriers and some areas have not any carrier available. We always recommend excluding as few carriers as possible because there is that existing risk. If you have any questions please do not hesitate to contact us at hello@bigbuy.eu for a quick response.
Thanks
The tech guys on this company has taken almost 3 days now to activate the plugin / APP OBviously the competence here is staggering And no, it is not working
Dear Partner,
Thank you for your message.
We are always happy to help you.
Our app is working correctly and we are happy to see that it's working for you too.
Our Customer Success and Tech Support teams are already available for any doubt or enquiry you might have.
If you are satisfied with the app and our service, we would love you to change your review to five stars :)
We remain at your disposal.
Best regards,
BigBuy
29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver
A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work.
10.4.2024:
No answer until today
Hotline is giving after 6 tries of Calling an Notification to another Department
(in my eyes a ridiculous Service! They are seems to be a ripping of Scam)
25.4.2024:
1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke.
7.5.2024:
Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!!
8.5.2024:
No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference!
Today i canceled the paying contract.
Summary:
Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time.
If there would exist 0 star, i would rate it with zero stars!
Trustful Partner looks different!
Edit: 12/04/2024
Our hotline is available at this number: +34 96 115 04 22
Monday to Thursday: 9am to 3pm
Fridays: 9am to 2.30pm
We will contact you directly.
We kindly request you stop your defamation.
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Dear Partner,
We are sad to read your words.
Our team will shortly get in touch with you to investigate your case and help you.
We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner.
We are at your disposal.
BigBuy team
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Sehr zuvorkommende, freundlich und kompetente MItarbeiter.
Service ist schnell und immer hilfreich
Vielen Dank für Ihr freundliches Feedback! Wir freuen uns sehr, dass Sie mit unserem Kundenservice zufrieden sind und unsere Mitarbeiter als zuvorkommend und kompetent empfunden haben.
Wir sind stets bemüht, Ihnen schnell und hilfreich zur Seite zu stehen.
Falls Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns jederzeit zu kontaktieren. Ihre Zufriedenheit ist unsere oberste Priorität!
BigBuy
I have upgraded my shopify plan from monthly to annually for the sole purpose of wanting to use bigbuy, but when I open the BigBuy App, I get the same error message, that I have to switch to an annually Shopify Plan to use BigBuy. So, sadly, I still cannot use BigBuy
Dear User,
We are sorry to read your review.
Please get in touch with us here -> https://www.bigbuy.eu/en/contact
We will help you configure the app so that you can sync your shop.
Unfortunately, the annual Shopify plan is required by Shopify to calculate automatically the shipping costs.
Read here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
I cannot relate to negative reviews that I’m reading, customer service it’s efficient and with knowledge of their business, you need to do a bit your homework since most of the answer are in the academy. Turnaround is within a couple of hours and the provide with satisfactory answers.
AitnePresents,
Dear Partner,
Thank you for your positive feedback!
We're delighted to hear that you've had a great experience with our customer service team.
We always strive to provide efficient and knowledgeable support.
Your comment about using our Academy is much appreciated, As we're committed to maintaining fast response times and keeping the Academy up-to-date.
Best regards,
BigBuy
Excellent ! Le support est gentil, la réponse est pas toujours rapide, mais elle est 100 % efficace. Je recommande vivement.
Cher,
Merci pour votre évaluation !
Nous sommes ravis d'apprendre que vous avez eu une bonne expérience en travaillant avec nous et avec notre équipe de support technique.
Nous restons à votre disposition en tout temps.
À bientôt.
The BigBuy Team