Avaliações (46)
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29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver
A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work.
10.4.2024:
No answer until today
Hotline is giving after 6 tries of Calling an Notification to another Department
(in my eyes a ridiculous Service! They are seems to be a ripping of Scam)
25.4.2024:
1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke.
7.5.2024:
Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!!
8.5.2024:
No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference!
Today i canceled the paying contract.
Summary:
Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time.
If there would exist 0 star, i would rate it with zero stars!
Trustful Partner looks different!
Edit: 12/04/2024
Our hotline is available at this number: +34 96 115 04 22
Monday to Thursday: 9am to 3pm
Fridays: 9am to 2.30pm
We will contact you directly.
We kindly request you stop your defamation.
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Dear Partner,
We are sad to read your words.
Our team will shortly get in touch with you to investigate your case and help you.
We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner.
We are at your disposal.
BigBuy team
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AVOID THESE THIEFES!!!!! WHY ARE THEY STILL ALLOWED ON SHOPIFY APP STORE!!!!
BE AEWARE!! When the time comes you want to cancel your subscription, YOU ARE NOT ABLE TO DO SO! There is literally no option in their control panel to cancel it, even though they lie here that it’s possible!!!
Sent a withdraw request, to get MY money out of their site, received a confirmation that it will be done within 5 business days, it’s been over a week. They don't respond to emails, and theres no money to be seen.
Thinking back at it now, how was i so foolish to fall for this scam like “moneywallet” deposits.
Very convenient system they have set up, which does not allow you to cancel a subscription neither get the money you own out.
Which just means that your subscription keeps running with your money in your “moneywallet” while they ghost you! :)
Dear Partner,
We are really sad to read your words.
Our support team answered your request and asked for security documentation to approve your withdrawal, there is no problem for that.
We do not retain any funds and we do not "ghost" any customer, in fact, all your tickets have been successfully answered.
Please check our email and answer so we can process your request.
We also kindly ask you to reconsider your words and understand that we are all working to provide the best possible service.
We are at your disposal
BigBuy Team
They are thieves. Make you pay, pay more, and more. Don't do and deliver anything. Ignore bigbuy. Bigbuy=big scam
Dear Partner,
We are sad to read your words.
We will for sure contact you to help you with your issue and hope to see your dropshipping business thrive.
Our goal is to establish and long-lasting relationship with all our partners.
We are at your disposal.
BigBuy Team
Einkaufkosten sind zu Hoch, App ist nicht auf deutsch verfügbar, und was ich ganz traurig Fine sie lässt sich nicht Deinstallieren.
Dear Partner,
We are sorry to see you go.
Our reseller can choose among a 300.000 products catalogue and many of them are able to generate great sales.
We cannot see your shop in our system, did you contact us when trying to use the app?
Please contact us here: https://www.bigbuy.eu/de/contact
Our team can also help you select some of the best products for the season.
==
Regarding the App, you do not need to interact with it, as you just need to install it.
The interface on our control panel which connects to your shop it is indeed translated to German (and other 23 languages), no need to worry about the app language.
We hope to be your all-in-one eCommerce partner.
BigBuy Team
Excelente soporte
Muchas gracias por tu reseña!
Nos llena de alegría saber que nuestro trabajo ha cumplido con tus expectativas y que has quedado satisfecho con tu experiencia. Tus palabras nos motivan a seguir trabajando con dedicación y pasión en lo que hacemos.
Hasta pronto,
el Equipo de BigBuy
Kein Kontakt. Kein Versand. KA-TA-STRO-PHE!
IMPORTANT: This user is not really using BigBuy service, but a third party company external to BigBuy.
Retailviking From Denmark
Hello BigBuy Support Team,
While setting up our online store, we have installed your (BigBuy - Dropshipping carrier) App to get BigBuy shipping costs on our Shopify store. But the problem is , BigBuy carrier app gives us these shipping prices in Euros but we need shipping costs in Danish krones. Could you guys please guide us, How we can get these shipping prices in Danish krones?
Regards,
Hello!
Thanks for your review.
This App does not have the functionality to offer the price in different currencies, please contact hello@bigbuy.eu and they will help you to find a solution as soon as possible.
Best regards!
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem,
Thank you for your review.
We are sorry to see that you gave 1 star, when the synchronization is working perfectly.
Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors).
On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties
Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping.
We hope to see you with us for a long time, and reconsider your review.
We remain at your disposal.
Best regards,
BigBuy
The app works exactly as expected. Instant syncing ready for Bigbuy products. After installing the application, you need to contact the Shopify support team and they need to activate the application.
Dear Gullebica!
Thank you for your feedback.
We are glad to read your comment, we will share it with the rest of the team :)
Always feel free to contact us for any doubt or enquiry.
Best regards,
Support Department
www.bigbuy.eu
Excelente plataforma e incrível serviço de apoio aos utilizadores.
Estamos muito satisfeitos.
Prezado,
Muito obrigado pela avaliação positiva!
Ficamos felizes em saber que está satisfeito com a nossa plataforma e serviço de apoio.
Transmitirei sua mensagem à minha companheira que o atendeu. Estamos aqui para ajudar sempre que precisar.
BigBuy