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-1, is what i give for BigBuy, they are rubbish, the syncing is not an easy process, the updating is a very long process, when you send them emails, they either take 3+ days to respond or don't respond at all, and when they do eventually respond, it is for an unrelated issue. Yet, they have no issue taking money from your wallet, without any resolution to the problems affecting your inventory. Don't use them.
update 14/01/2025. Bigbuy policy 3 to 5 working days for a refund, yet i'm still waiting. Is Bigbuy a scam ??
Dear Partner, we are sorry to read your comment.
Regarding the synchronization with Shopify, if you need assistance at any step, please don’t hesitate to contact us—we’re here to support you. Additionally, we have a range of helpful articles on our website that can guide you through the process.
As for the withdrawal from your wallet, we understand how important this is for you, and we want to resolve it as soon as possible. Due to current security regulations, we kindly request a PDF document with your IBAN from your most recent top-up. This document is essential to ensure the operation is carried out correctly and securely in your account.
We know these requests can sometimes be inconvenient, but please rest assured that protecting your funds is our top priority. We’re still waiting to receive this document, and as soon as we have it, we’ll process your request without delay.
Kind regards
Bon fournisseur, à l'écoute des clients, régler les petits problèmes et tracas, assez rapidement, bonne expérience avec bigbuy
Bonjour Bill E
Merci beaucoup pour votre retour positif !
Nous sommes ravis de savoir que vous avez eu une bonne expérience avec BigBuy et que notre service a été à la hauteur de vos attentes. Être à l'écoute de nos clients et résoudre rapidement les petits soucis est une priorité pour nous.
Nous espérons continuer à vous offrir un service de qualité et restons disponibles pour toute question ou besoin futur. 😊
À bientôt chez BigBuy !
Genial!! Me ayudaron en todo momento (menos de 24h) muy contento con el servicio!!
Buenos días JorikasPets, muchas gracias por su comentario ;)
Nos alegra enormemente saber que está satisfecho con nuestros servicios, en particular con nuestro departamento técnico.
Nuestro objetivo es siempre ofrecer soluciones eficaces y de calidad para garantizar la máxima satisfacción de nuestros clientes.
Quedamos a su entera disposición.
Hasta pronto,
El equipo de BigBuy
Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer
Dear partner,
We are sorry to hear that.
Our Technical team requested the access to your shop on the 17/10, however, you never confirm and accept it.
To be able to check your own configuration, we must be able to access to all your Shopify Shop.
If you want, you can accept to give us the access and answer us, as we can be able to investigate more on your case.
Thank you for your understanding.
Kind regards
I bought 4 webshops with the hope that…
I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help..
It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!!
It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner,
Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services.
We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side.
In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution.
King regards
Retailviking From Denmark
Hello BigBuy Support Team,
While setting up our online store, we have installed your (BigBuy - Dropshipping carrier) App to get BigBuy shipping costs on our Shopify store. But the problem is , BigBuy carrier app gives us these shipping prices in Euros but we need shipping costs in Danish krones. Could you guys please guide us, How we can get these shipping prices in Danish krones?
Regards,
Hello!
Thanks for your review.
This App does not have the functionality to offer the price in different currencies, please contact hello@bigbuy.eu and they will help you to find a solution as soon as possible.
Best regards!
Its a pity that the carrier names and shipping estimates cannot be translated. This makes the checkout look unprofessional/untrustworthy on non-english websites. Other than that, the app is working fine so far.
Dear Partner,
Thank you for leaving a comment for us, here is BigBuy tech support team!
1) On one side, take in account that our App does not need for any update of plan to be used.
If you are a BigBuy customer, you can use even with Shopify monthly basic plan.
2) On the other side, the warning refers to the automatic calculation of carrier by an external app, you will need to contact Shopify support and ask to activate that option for you.
3) Lastly, please contact us from the following link and we will help you -> https://www.bigbuy.eu/en/contact#tabpanel3
We are at your disposal on our contact area, via chat, via whatsapp and on the phone whenever you need support.
Hope to talk with you soon,
have a great day!
Tech Support Team
BigBuy
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem,
Thank you for your review.
We are sorry to see that you gave 1 star, when the synchronization is working perfectly.
Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors).
On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties
Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping.
We hope to see you with us for a long time, and reconsider your review.
We remain at your disposal.
Best regards,
BigBuy
The app works exactly as expected. Instant syncing ready for Bigbuy products. After installing the application, you need to contact the Shopify support team and they need to activate the application.
Dear Gullebica!
Thank you for your feedback.
We are glad to read your comment, we will share it with the rest of the team :)
Always feel free to contact us for any doubt or enquiry.
Best regards,
Support Department
www.bigbuy.eu
Excelente plataforma e incrível serviço de apoio aos utilizadores.
Estamos muito satisfeitos.
Prezado,
Muito obrigado pela avaliação positiva!
Ficamos felizes em saber que está satisfeito com a nossa plataforma e serviço de apoio.
Transmitirei sua mensagem à minha companheira que o atendeu. Estamos aqui para ajudar sempre que precisar.
BigBuy