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I bought 4 webshops with the hope that…
I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help..
It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!!
It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner,
Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services.
We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side.
In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution.
King regards
Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer
Dear partner,
We are sorry to hear that.
Our Technical team requested the access to your shop on the 17/10, however, you never confirm and accept it.
To be able to check your own configuration, we must be able to access to all your Shopify Shop.
If you want, you can accept to give us the access and answer us, as we can be able to investigate more on your case.
Thank you for your understanding.
Kind regards
29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver
A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work.
10.4.2024:
No answer until today
Hotline is giving after 6 tries of Calling an Notification to another Department
(in my eyes a ridiculous Service! They are seems to be a ripping of Scam)
25.4.2024:
1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke.
7.5.2024:
Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!!
8.5.2024:
No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference!
Today i canceled the paying contract.
Summary:
Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time.
If there would exist 0 star, i would rate it with zero stars!
Trustful Partner looks different!
Edit: 12/04/2024
Our hotline is available at this number: +34 96 115 04 22
Monday to Thursday: 9am to 3pm
Fridays: 9am to 2.30pm
We will contact you directly.
We kindly request you stop your defamation.
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Dear Partner,
We are sad to read your words.
Our team will shortly get in touch with you to investigate your case and help you.
We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner.
We are at your disposal.
BigBuy team
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AVOID THESE THIEFES!!!!! WHY ARE THEY STILL ALLOWED ON SHOPIFY APP STORE!!!!
BE AEWARE!! When the time comes you want to cancel your subscription, YOU ARE NOT ABLE TO DO SO! There is literally no option in their control panel to cancel it, even though they lie here that it’s possible!!!
Sent a withdraw request, to get MY money out of their site, received a confirmation that it will be done within 5 business days, it’s been over a week. They don't respond to emails, and theres no money to be seen.
Thinking back at it now, how was i so foolish to fall for this scam like “moneywallet” deposits.
Very convenient system they have set up, which does not allow you to cancel a subscription neither get the money you own out.
Which just means that your subscription keeps running with your money in your “moneywallet” while they ghost you! :)
Dear Partner,
We are really sad to read your words.
Our support team answered your request and asked for security documentation to approve your withdrawal, there is no problem for that.
We do not retain any funds and we do not "ghost" any customer, in fact, all your tickets have been successfully answered.
Please check our email and answer so we can process your request.
We also kindly ask you to reconsider your words and understand that we are all working to provide the best possible service.
We are at your disposal
BigBuy Team
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem,
Thank you for your review.
We are sorry to see that you gave 1 star, when the synchronization is working perfectly.
Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors).
On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties
Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping.
We hope to see you with us for a long time, and reconsider your review.
We remain at your disposal.
Best regards,
BigBuy
Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.
Dear Partner,
We are sorry to read your review.
On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us.
Our team will be in touch with you again. All the issues you are encountering are all solvable:
- Products can be personalized.
- Texts, titles, descriptions, images, prices can be modified.
- You can change the product selection from the category as many times as you want.
It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it.
Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business.
We remain at your disposal.
Best regards,
BigBuy Team
I have a monthly Shopify plan. I have been told multiple times that I can connect with the BigBuy app. But every time I try to connect, it says that I need to take a yearly plan. It's disappointing that I was always told that it was possible.
Dear,
Thank you for your review.
We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you.
With the monthly plan, our app lets you synchronize:
- Products
- Images
- Stock
- Orders
- Shipment Tracking
On the other side, our app also offers the possibility to calculate automatically the shipping costs.
That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
Finger Weg!!!!!!!
Bigbuy versucht über die Freundlichkeit & Versprechen der Mitarbeiter die Händler solange wie möglich zu halten. Die meisten Produkte bekommt ihr bei Amazon günstiger eingekauft, als bei Bigbuy mit einem Händlerkonto. Das System ist nicht gewinnbringend für die Händler. Auch die kommunikation zieht sich wochenlang, da jede E-Mail max. einmal am Tag beantwortet wird und so sich jede Frage bis zur Beantwortung, Wochen ziehen kann! Finger Weg von Bigbuy
Achja: das kennen wir schon, jetzt schreibt Bigbuy bestimmt , es meldet sich jemand bei dir um das Problem zu klären; Niemand wird sich melden ;(
Dear Partner,
We are sorry to read your comment.
Our catalogue offers over 200 thousands products, that can have higher or lower margins, we always try to keep prices as competitive as possible for our resellers.
Our main goal is to facilitate the business for the vendors, as your success in beneficial for everyone.
You can reach our Customer Success department for help, they will be happy to give you tips and advice on product selections, market niches, etc..
We would like to keep in touch with you.
Best regards,
BigBuy Team
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
Spent time reading info and watching videos on their website and contacted them and read the links they sent me and at the end they don't have a trial period for their service!! You have to pay them 219€ once and at least 69€ every month!!! It doesn't sound normal here.
Without knowing the quality of service, cost of shipping and delivery time +++++ ,You have to pay them 288€ and you can never return it if you are not satisfied with the service.. I will never do that.
Dear Olav,
Thank you for your review.
If you have any doubt on how our software works, we are more than happy to help you and answer any question about.
Just visit our website and go to the contact area: https://www.bigbuy.eu/en/contact
For the moment, we do not offer any trial service, but we can help you understand and configure it.
We remain at your disposal.
Best regards,
BigBuy
Hello I have archived everything, the message keeps coming. without shipping to the destination ???? Good day We have major problems with your app, customers can no longer order from us. Wrong shipping providers are displayed that have not been activated by us.
some items cannot be ordered because the app reports the message at the checkout. Shipping in Switzerland is not possible. May 10th to date no response from support, this is Bigbuy worst customer service, we will report the case to Shopify.
Hello Elektromaster.shop
The problem you have had is that you have deactivated too many carriers and some areas have not any carrier available. We always recommend excluding as few carriers as possible because there is that existing risk. If you have any questions please do not hesitate to contact us at hello@bigbuy.eu for a quick response.
Thanks