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I have upgraded my shopify plan from monthly to annually for the sole purpose of wanting to use bigbuy, but when I open the BigBuy App, I get the same error message, that I have to switch to an annually Shopify Plan to use BigBuy. So, sadly, I still cannot use BigBuy
Dear User,
We are sorry to read your review.
Please get in touch with us here -> https://www.bigbuy.eu/en/contact
We will help you configure the app so that you can sync your shop.
Unfortunately, the annual Shopify plan is required by Shopify to calculate automatically the shipping costs.
Read here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
Ich hab mir das e-commerce angebot gekauft und versuche nun die App mit meinem Shopify Account zu verbinden, was anscheinend nicht funktioniert, da ich Shopify dafür jährlich haben muss, obwohl ich das Angebot bereits gekauft habe.
Dear Solarios,
Thank you for your review.
We are here to help you:
1) The app works with any Shopify plan. With monthly plan, you can synchronize everything, except the carriers' shipping rate.
2) If you have Yearly Plan, but you cannot activate the carriers' shipping rate, please contact Shopify Support and ask them to activate it for your shop.
You can ready more information on this page: https://help.shopify.com/de/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We kindly remind you that the app is working correctly for the rest of the users and it has no issues.
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On the other side, whenever you need support, you are free to contact us on our website ticket area -> https://www.bigbuy.eu/de/contact
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Lastly, please consider updating the review if we solved your doubt and you finally synchronized correctly your shop.
We remain at your disposal.
Best regards,
Tech Support Department
BigBuy
No recomiendo. No existe coste/beneficio, los precios son más altos de los que se encuentran en el mercado. Las tiendas online, como shopify, solo aceptan si pagas 1 año o un plano avanzado y no gastas menos de 800 euros para tener el servicio de BigBuy, no compensa. Algunos de los pedidos hecho por clientes no fueron entregados y tampoco reembolsados.
Estimado Partner,
Lamentamos mucho leer su comentario.
Nuestro objetivo siempre es el éxito de nuestros clientes, y nos encantaría poder ver su caso más de cerca.
Respecto a Shopify, los requerimientos de planes anuales no son decididos por BigBuy, sino que es la misma plataforma Shopify que los impone, pero le podemos guiar en configurar la sincronización de la mejora forma.
Nuestro equipo de atención al cliente se pondrá en contacto con usted para poder buscar una solución y seguir contribuyendo a su éxito comercial.
Quedamos a su disposición.
El equipo de BigBuy
I have a shopify store and I’m on a monthly plan. I’m not able to install bigbuy app because it’s stating that I need an annual plan. Goofing by the feedback on here you have said that monthly plan can be accepted.
Dear,
Thank you for your review.
We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you.
With the monthly plan, our app lets you synchronize:
- Products
- Images
- Stock
- Orders
- Shipment Tracking
On the other side, our app also offers the possibility to calculate automatically the shipping costs.
That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
Sortiment not good enough.
Prices to high to actually be able to earn a living with you as a supplier.
Had to pay more than 1000 euro to simply be able to access the difficult and slow "Multi-Channel Integration Platform".
Support is slow and not ready to please their customers.
I had the worst supplier experience with you guys and lost a lot of money over literally nothing.
I simply want to cancel my account from you (that I've had for one month), get a refund and part ways without ever looking back.
Dear Partner,
We appreciate your feedback and understand that the first month can be challenging for new users.
The learning curve might seem steep initially, but many resellers achieve significant success with our platform and the same catalogue, over time.
We're committed to supporting your journey and want to help you navigate any challenges.
Let's discuss your concerns in more detail and explore how we can improve your experience. Please consider giving it a bit more time, as we believe things can get better with the right guidance.
Our team will try to contact you and schedule a conversation to address your issues and ensure your success with us.
Best regards,
BigBuy
They are thieves. Make you pay, pay more, and more. Don't do and deliver anything. Ignore bigbuy. Bigbuy=big scam
Dear Partner,
We are sad to read your words.
We will for sure contact you to help you with your issue and hope to see your dropshipping business thrive.
Our goal is to establish and long-lasting relationship with all our partners.
We are at your disposal.
BigBuy Team
READ BEFORE YOU PURCHASE. IT MAY SAVE YOUR MONEY.
This company does not provide 10% of the value it costs. The price to register and integrate to shopify store costs around 350 euros. The pain does not end here, It is also necessary to have Shopify yearly plan to add this courier app with shopify. I was disappointed with their service from the very beginning. Their website has a lot of bugs. So, I reviewed their company with 1 star. Then they emailed and called me to remove the reviews because of Trustpilot. I asked them to cancel my subscription and for a refund. According to their so-called policies they said they can not refund. So, I am writing my honest review of them again.
Dear Zevaleh
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
Ich Bezahle für BigBuy 189 Euro und ZUSÄTZLICH 153 Euro damit ich Shopify angeblich nutzen kann, und die wollen ZUSÄTZLICH noch dass ich extra zahle oder den Jährlichen Shopify plan kaufe. FÜR WAS ZAHLE ICH ÜBER 342 EURO WENN ICH BIGBUY NICHT MAL MIT MEINEN SHOP KONFIGURIEREN KANN BETRÜGER!!!!!!!!!!!!
I pay 189 euros for BigBuy and an ADDITIONAL 153 euros so that I can supposedly use Shopify, and they want me to pay ADDITIONALLY or buy the annual Shopify plan. WHAT AM I PAYING OVER 342 EUROS FOR IF I CANNOT EVEN CONFIGURE BIGBUY WITH MY SHOP SCAM!!!!!!!!!!!!
Dear Reverro,
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, just in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
Einkaufkosten sind zu Hoch, App ist nicht auf deutsch verfügbar, und was ich ganz traurig Fine sie lässt sich nicht Deinstallieren.
Dear Partner,
We are sorry to see you go.
Our reseller can choose among a 300.000 products catalogue and many of them are able to generate great sales.
We cannot see your shop in our system, did you contact us when trying to use the app?
Please contact us here: https://www.bigbuy.eu/de/contact
Our team can also help you select some of the best products for the season.
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Regarding the App, you do not need to interact with it, as you just need to install it.
The interface on our control panel which connects to your shop it is indeed translated to German (and other 23 languages), no need to worry about the app language.
We hope to be your all-in-one eCommerce partner.
BigBuy Team
Kein Kontakt. Kein Versand. KA-TA-STRO-PHE!
IMPORTANT: This user is not really using BigBuy service, but a third party company external to BigBuy.