評價 (49)
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根據評分
App is great working great without any problem. easy to use and the team is always avalibel to reach
Dear Schanka,
Thank you for your review.
We are glad to read that you find the app easy to use. Providing exceptional service to our customers is one of our top priorities and we are happy to have met that expectation.
We appreciate your feedback and if you need anything else, please don't hesitate to reach out to us. Thank you for choosing BigBuy!
Until next time,
The BigBuy Team
Spent time reading info and watching videos on their website and contacted them and read the links they sent me and at the end they don't have a trial period for their service!! You have to pay them 219€ once and at least 69€ every month!!! It doesn't sound normal here.
Without knowing the quality of service, cost of shipping and delivery time +++++ ,You have to pay them 288€ and you can never return it if you are not satisfied with the service.. I will never do that.
Dear Olav,
Thank you for your review.
If you have any doubt on how our software works, we are more than happy to help you and answer any question about.
Just visit our website and go to the contact area: https://www.bigbuy.eu/en/contact
For the moment, we do not offer any trial service, but we can help you understand and configure it.
We remain at your disposal.
Best regards,
BigBuy
Hello I have archived everything, the message keeps coming. without shipping to the destination ???? Good day We have major problems with your app, customers can no longer order from us. Wrong shipping providers are displayed that have not been activated by us.
some items cannot be ordered because the app reports the message at the checkout. Shipping in Switzerland is not possible. May 10th to date no response from support, this is Bigbuy worst customer service, we will report the case to Shopify.
Hello Elektromaster.shop
The problem you have had is that you have deactivated too many carriers and some areas have not any carrier available. We always recommend excluding as few carriers as possible because there is that existing risk. If you have any questions please do not hesitate to contact us at hello@bigbuy.eu for a quick response.
Thanks
The tech guys on this company has taken almost 3 days now to activate the plugin / APP OBviously the competence here is staggering And no, it is not working
Dear Partner,
Thank you for your message.
We are always happy to help you.
Our app is working correctly and we are happy to see that it's working for you too.
Our Customer Success and Tech Support teams are already available for any doubt or enquiry you might have.
If you are satisfied with the app and our service, we would love you to change your review to five stars :)
We remain at your disposal.
Best regards,
BigBuy
Sehr zuvorkommende, freundlich und kompetente MItarbeiter.
Service ist schnell und immer hilfreich
Vielen Dank für Ihr freundliches Feedback! Wir freuen uns sehr, dass Sie mit unserem Kundenservice zufrieden sind und unsere Mitarbeiter als zuvorkommend und kompetent empfunden haben.
Wir sind stets bemüht, Ihnen schnell und hilfreich zur Seite zu stehen.
Falls Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns jederzeit zu kontaktieren. Ihre Zufriedenheit ist unsere oberste Priorität!
BigBuy
I have upgraded my shopify plan from monthly to annually for the sole purpose of wanting to use bigbuy, but when I open the BigBuy App, I get the same error message, that I have to switch to an annually Shopify Plan to use BigBuy. So, sadly, I still cannot use BigBuy
Dear User,
We are sorry to read your review.
Please get in touch with us here -> https://www.bigbuy.eu/en/contact
We will help you configure the app so that you can sync your shop.
Unfortunately, the annual Shopify plan is required by Shopify to calculate automatically the shipping costs.
Read here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We remain at your disposal.
Best regards,
BigBuy Team
I cannot relate to negative reviews that I’m reading, customer service it’s efficient and with knowledge of their business, you need to do a bit your homework since most of the answer are in the academy. Turnaround is within a couple of hours and the provide with satisfactory answers.
AitnePresents,
Dear Partner,
Thank you for your positive feedback!
We're delighted to hear that you've had a great experience with our customer service team.
We always strive to provide efficient and knowledgeable support.
Your comment about using our Academy is much appreciated, As we're committed to maintaining fast response times and keeping the Academy up-to-date.
Best regards,
BigBuy
Excellent ! Le support est gentil, la réponse est pas toujours rapide, mais elle est 100 % efficace. Je recommande vivement.
Cher,
Merci pour votre évaluation !
Nous sommes ravis d'apprendre que vous avez eu une bonne expérience en travaillant avec nous et avec notre équipe de support technique.
Nous restons à votre disposition en tout temps.
À bientôt.
The BigBuy Team
Ich hab mir das e-commerce angebot gekauft und versuche nun die App mit meinem Shopify Account zu verbinden, was anscheinend nicht funktioniert, da ich Shopify dafür jährlich haben muss, obwohl ich das Angebot bereits gekauft habe.
Dear Solarios,
Thank you for your review.
We are here to help you:
1) The app works with any Shopify plan. With monthly plan, you can synchronize everything, except the carriers' shipping rate.
2) If you have Yearly Plan, but you cannot activate the carriers' shipping rate, please contact Shopify Support and ask them to activate it for your shop.
You can ready more information on this page: https://help.shopify.com/de/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
We kindly remind you that the app is working correctly for the rest of the users and it has no issues.
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On the other side, whenever you need support, you are free to contact us on our website ticket area -> https://www.bigbuy.eu/de/contact
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Lastly, please consider updating the review if we solved your doubt and you finally synchronized correctly your shop.
We remain at your disposal.
Best regards,
Tech Support Department
BigBuy
No recomiendo. No existe coste/beneficio, los precios son más altos de los que se encuentran en el mercado. Las tiendas online, como shopify, solo aceptan si pagas 1 año o un plano avanzado y no gastas menos de 800 euros para tener el servicio de BigBuy, no compensa. Algunos de los pedidos hecho por clientes no fueron entregados y tampoco reembolsados.
Estimado Partner,
Lamentamos mucho leer su comentario.
Nuestro objetivo siempre es el éxito de nuestros clientes, y nos encantaría poder ver su caso más de cerca.
Respecto a Shopify, los requerimientos de planes anuales no son decididos por BigBuy, sino que es la misma plataforma Shopify que los impone, pero le podemos guiar en configurar la sincronización de la mejora forma.
Nuestro equipo de atención al cliente se pondrá en contacto con usted para poder buscar una solución y seguir contribuyendo a su éxito comercial.
Quedamos a su disposición.
El equipo de BigBuy