BigBuy ‑ Dropshipping carriers

Descripions, names, picture quality is just bad. Support is pointless and not helpful. Prices mostly same as any other electronics shop. Lot of problems.
You pay monthly almost 100€ for what ? Nothing that other suppliers wount give you free.
There own webpage is slow and buggy, very annoying to use. Not user friendly.

Do not recomend!!!

No serious supplier. A stock level of average 16%, 84% OUT OF STOCK for months now. No communication, only vague promises that they are working on a new system. This is absolutely not a serious partner to work with on a dropping shipping basis. We had to stop all our marketing efforts because of their lack of supply. So no sales anymore from our side. We are looking for another supplier.
Would be good when Shopify request better performance from BigBuy.
Roland Verhagen
CEO FLAYNEshop

If you are considering BigBuy - DON'T.

688170 is my ID.
All the positive reviews seems to be from people who are new and it looks like they asked them for reviews. After working for a almost a year with BigBuy and if you are reading this review note the following.

1) their prices are sometimes HIGHER than those of official retailers (we focus on niche perfume and skincare)

2) it's very hard to compete against other retailers and make money, for some orders we actually lost money.

3) BECAUSE of BigBuy's INSANE shipping policy, in many cases if you are ordering 2+ items, they will charge you TWICE for the shipping, which is alwasy 10 - 15 EURO (crazy price for Europe) and you lose money. as your margin is low and you are not able to cover their shipping with it.

4) Shipping is crazy slow, two weeks at least to Greece or other countries that are not close to central Europe.

5) when something happens during the shipping BigBuy will not help you in any way — you are on your own.

6) in general all their backend is not perfect, and there are a lot of small things you have to figure out.

7) be prepared to write all descriptions and find images for your products -- their images in many cases are very bad, they provide only a single image, sometimes (very often) there is a mismatch between name/description/product.

8) Also if your order is going to Spain they will charge you VAT anyway which is 21%.

Now what they are doing is -- they are not updating their catalogs properly, customer orders something, they were silent in my case for 1 week, the customer was inquiring about their order, as nothing was happening. Then turns out they don't have the product.

Today they silently issued a refund for one of the orders, not stating anything about the order. We are getting 1 star reviews and getting very frustrated customers. The service is horrible. We are looking for alternatives.

Just know this before you start with bigbuy. \

We tested BigBuy for a few years and synchronized the products via their MIP to our Shopify store.

+Good support. If we didn’t get a response the same day, we received it the following day.

+The MIP-synchronization with Shopify mostly worked smoothly once we learned the settings.

+Nice that the packing slip was printed with our logo.

+Many product categories.

- Expensive shipping prices, which heavily impact the already tight margin.

-The transfer to BigBuy's wallet was messy. It wasn’t possible to pay with a card, and we had to make a bank transfer every time.

-Very expensive package solution with MIP (over 1000€/year).
-Generally expensive products (we focused on perfumes), which made it difficult to compete, especially in combination with high shipping costs.

Overall, the solution worked well. If the MIP solution hadn’t been so expensive, we probably would have given BigBuy another chance.

Buon pomeriggio,
dopo l’ennesimo problema riscontrato mi vedo costretta a scrivere qui vista la TOTALE ASSENZA DI ASSISTENZA E LA TOTALE MANCANZA DI PROFESSIONALITA' ho un ticket aperto da quasi una settimana e nessuna risoluzione!!! Inoltre avete chiuso anche il canale telefonico!!!

PRETENDO risposte chiare su:

Trasmissione ordini automatica e funzionamento reale

Gestione della “Shop Location”

Tempistiche di invio del tracking

Motivo della mancata assistenza

Alla luce dei costi sostenuti per abbonamento, app e connettore, pretendo un supporto immediato e soluzioni concrete. Il mio shop è fermo a causa vostra.

In attesa urgente di riscontro.