BIK Instagram, Whatsapp, Email

After trying a couple of options on the market for omnichannel marketing and automations, we have settled on Bik and we are extremely happy with this decision. The onboarding was smooth, and their Support team is quick to respond and very helpful. The Support dashboard is powerful with a lot of features, and I found the automation capabilities to be robust. Would certainly recommend this to any growing or established brand that is looking to automate their Customer Experience business vertical and their Marketing business vertical.

The support from BIK has been outstanding throughout our onboarding and setup process. The team is highly responsive to any issues and consistently delivers on creating tailored journeys to meet our specific needs.

The BIK app's usability is outstanding, reflecting the thorough and detailed work put into its development. The journey-building process is intuitive, allowing us to create and launch customer journeys with ease. The optimization features have significantly boosted our revenue, proving the app’s value.

What sets BIK apart is the amazing team support. The fortnightly calls have been instrumental in optimizing our strategy without overwhelming our end users. A special shoutout to their support team like Rajat, Sudarshan, Vidushi, and Krishna for being incredibly prompt and helpful—always just one ping away from a solution. Highly recommended!

We’ve been using BIK for our marketing and CRM needs, and it has been a game-changer for our e-commerce operations. The platform’s intuitive dashboard has significantly streamlined our workflows, making it easy to set up and edit automation processes. The simplicity and functionality are exactly what we needed to enhance efficiency.

A special shoutout to Rajat, our dedicated point of contact, for being incredibly cooperative and helpful. His guidance in understanding the full functionality of the dashboard has been invaluable. He has always been prompt and patient in addressing our queries, ensuring a smooth experience.

Highly recommended for businesses looking to simplify and optimize their marketing and CRM processes!

BIK excels in functionality and adaptability, offering seamless customization to meet diverse requirements. With robust API integrations, it streamline operations far more efficiently.

The platform simplifies all my tasks within one comprehensive space, with drag-and-drop functionality and effortless customer segmentation, eliminating the complexities of database management. This efficiency makes conducting multiple analyses straightforward and effective.

The team is diligent in addressing queries and consistently enhancing the platform based on feedback.

A special acknowledgment to Rajat Vaishnav, Vidushi, and their team for their consistent support. Their professionalism and proactive approach ensure smooth collaboration and timely issue resolution, always exceeding expectations.

The whatsapp failure rate seems higher on BiK than other apps, and the campaigns were not set up properly, it kept failing. While the idea of having all modes together is useful like whatsapp, email and Instagram — my experience was not good with BiK.

After onboarding with BIK, we can confidently say it’s one of the Best AI chatbot on Shopify we've used for customer engagement. The interface is intuitive, packed with powerful features that streamline outreach across various channels. It is by far the Best AI chatbot on WhatsApp & Instagram. A special shoutout to Rishab for his incredible support during one of our biggest campaigns, his expertise with BIK’s advanced functionalities truly elevated our strategy.

After onboarding with BIK, we can confidently say it’s one of the best AI chatbots on Shopify for customer engagement. The platform’s interface is intuitive yet powerful, making it seamless to manage outreach across multiple channels. When it comes to WhatsApp and Instagram, it truly stands out as the best AI chatbot we’ve experienced. A special thanks to Rishabh for his outstanding support during one of our biggest campaigns his expertise in leveraging BIK’s advanced features took our strategy to the next level.

BIK is a very user-friendly platform that is ideal for beginners. Overall, the UI is really fantastic and simple to use. The group works quickly to resolve problems and create routes that meet our needs.

One of the most interactive, easy-to-use and analytically accurate retention marketing apps we've used so far. BIK has been impressive for us automating a majority of customer responses intuitively thereby streamlining our customer support workload by a mile. Besides, great deal of fine-tuning options available to create, track and optimize automated messaging and campaigns here.
Would surely recommend!