BIK Instagram, Whatsapp, Email

The Platform is really good even the support is quick and efficient.

We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs.

Features I'm happy about:
1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp
2. The Support team is very prompt in responding and assisting.
3. Journeys are easy to be created from scratch and modify anytime.
4. Shopify integration is seamless, making it easy to share the product details.

Suggestions:
1. Feature to search using a keyword in the chats.
2. A feature to close the Spam tickets without sending CSAT
3. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms

The platform has been efficient to solve for our prelimiary requirements and the team has also been helpful in accomodating requests and answering queries. Even if direct solutions to some aren't available, a workaround is proposed. Especially when it comes to WhatsApp marketing, it has given us room to experiment.

BIK is an excellent UI application for managing customer requirements and facilitating seamless communication. However, it may be cost-prohibitive for small businesses. Throughout our journey, the support team has been highly responsive and proactive.