BIK Instagram, Whatsapp, Email

We've been using BIK.ai and honestly, it's been great so far! The platform is super user-friendly and has really helped us improve how we connect with our customers. A big thank you to Nishant, our account manager he's been super supportive, helped us get everything set up the right way, and is always there when we need anything. The support team is also quick and easy to reach. Really happy with the experience and looking forward to doing more with BIK!

We've been using BIK for a year now and can say it is one of the best omnichannel tools to reach out to your customers. Easy to use with multiple features. ⁨Big thanks to Rishab for his support during our major campaign, especially with all the BIK advanced tools - made a world of difference. Entire team's responsiveness and guidance helped us a lot in understanding the world of Meta and Google.
Onwards and upwards

Been using BIK.ai for a while now and I can confidently say it’s one of the best decisions we’ve made for Banjaaran Studio. From abandoned cart recovery to WhatsApp and Instagram flows, it has helped us build sharper, more personalised conversations with our customers. The support team is solid, the product is intuitive, and the results speak for themselves. We’ve seen a clear boost in retention and conversions. If you’re a D2C brand looking to streamline marketing and support into one clean workflow, this is it.

We’ve had a great experience using BIK Marketing to streamline our WhatsApp and Email communication. The app is intuitive, easy to set up, and comes packed with features like automation, campaign flows, and helpdesk - all within one dashboard. Team is responsive and helpful, especially our account manager Nishant. Highly recommended for D2C brands looking to scale retention marketing.

Great Tool for Customer Management & Retargeting!

We've been seeing excellent results using this tool, with an impressive average ROAS of 11.6 last month. The customer management and retargeting features are top-notch, making it a valuable asset for our campaigns.

A special shoutout to the BIK support team—they are genuinely helpful and proactive, always willing to have discussions on how to optimize performance and improve results.

Highly recommend!

We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs.

Features I'm happy about:
1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp
2. The Support team is very prompt in responding and assisting.
3. Journeys are easy to be created from scratch and modify anytime.
4. Shopify integration is seamless, making it easy to share the product details.

Suggestions:
1. Feature to search using a keyword in the chats.
2. A feature to close the Spam tickets without sending CSAT
3. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms

The whatsapp failure rate seems higher on BiK than other apps, and the campaigns were not set up properly, it kept failing. While the idea of having all modes together is useful like whatsapp, email and Instagram — my experience was not good with BiK.

Really nice app, I use it for retargeting the website visitors. Really works well. Plus they also provide weekly dashboard which helps you evalute the performance

Bik automation is very helpful for automating WhatsApp, SMS, and email campaigns, bringing them all into one place. Sarangi is also very helpful when we're stuck while creating campaigns, and she even creates the campaigns on our behalf if we're unable to do so.

It's surprisingly better than what I expected. The app is user-friendly for a person like me who has very little tech knowledge. The journeys, pop-ups, and campaigns have a lot of optimizations compared to other providers. The onboarding experience & support have been very good in communicating (Kudos to Sarangi).