BIK Instagram, Whatsapp, Email

Setting this up and using this has been easy, the customer success team has helped through out the process. We have seen our retention rates improve.
Good tool!

Very poor service. I installed and used it for 1 month, after trial ended, no one from their team mail/msg us. Our customer stopped getting delivery confirmation msg. When I talk to them on customer care, they were lazy replies, after 24hrs they said I have to opt fro $200 plan, before that we have set auto billing method, they said you have to increase limit and later said $200 pre-paid plan. If you are serious d2c brand, don't use them.

BIK has been yet the most efficient marketing tool that I've used so far. My experience with the WhatsApp broadcasts and automated journeys have been the best. It has a ton of events and customer segmentation that gives me an upper hand on both my retention marketing activities and to a large extent the customer experience (complaints and interactions). The integration with the Shopify store is seamless as well. Would totally recommend the app for your retention marketing activities. Special mentions: Our CSM Flossy has been the proactive and straightforward on resolving our asks and on her toes for new innovations

BiK is a suite of apps and features catering to all your marketing needs, from advanced rental marketing to IG automation. I love the product, and even more, I appreciate the support. The BiK team is truly helpful in listening to feedback and acting on it.

I'm excited to see more innovative AI features and applications in BiK.

Bik automation is very helpful for automating WhatsApp, SMS, and email campaigns, bringing them all into one place. Sarangi is also very helpful when we're stuck while creating campaigns, and she even creates the campaigns on our behalf if we're unable to do so.

Great Tool for Customer Management & Retargeting!

We've been seeing excellent results using this tool, with an impressive average ROAS of 11.6 last month. The customer management and retargeting features are top-notch, making it a valuable asset for our campaigns.

A special shoutout to the BIK support team—they are genuinely helpful and proactive, always willing to have discussions on how to optimize performance and improve results.

Highly recommend!

Bik played a key role in automating our post-sale workflow, significantly boosting sales through various customer journey automations. The onboarding process was seamless, and Rajat from Bik was especially helpful in resolving any challenges we encountered.

BIK is an exceptional marketing tool. It's very user-friendly, and the automated journeys streamline the marketing process effectively. Navigation is very easy, making it simple to use. The team's quick and supportive responses further enhance the experience.

BIK has revolutionized our customer engagement by integrating seamlessly with WhatsApp, SMS, Instagram, and more. The easy-to-use automation tools and unified dashboard simplify our marketing efforts, while detailed analytics help optimize campaigns. BIK has made multi-channel communication efficient, and Rajat Vaishnav & his support team is always helpful. A must-have for improving customer retention!

The team at BIK has been responsive and proactive in meeting our needs. They have provided prompt support whenever we required customization or troubleshooting, which has been essential for smooth operations. Their solution has optimized our processes, given us better insight into customer interactions, and helped boost overall efficiency.