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The faster, easier, more flexible way to pay business bills
Shopify Bill Pay is a complete business payments solution powered by Melio. Easily schedule, pay, and manage all your business payments from the same platform where you run your business. Pay business bills from your Shopify Balance account, debit/credit card, or ACH bank transfer, even if vendors don’t accept that form of payment. They’ll get paid by check or bank transfer.
- Sync to Gmail, Stocky, or QuickBooks Online to instantly populate your account.
- Set up batch and recurring payments and save hours every billing cycle.
- Pay with your Shopify Balance account, external bank, or credit/debit card.
- Sort, filter, and schedule payments from one dedicated dashboard.
- 特色
- 可直接在 Shopify 管理介面使用
財務營運
資料自動同步處理
評價 (12)
If you want to deal with no way to contact anyone, no support, missing funds, people who dont respond to emails for weeks, talk in circles, then this app is for you.
Hi there. It sounds like your experience seems to have fallen short of the support Shopify and the Melio team would normally offer, so thank you for your continued patience while we work to get you and your business back on track.
Issues around missing funds are a priority for our team to investigate and usually call for the expertise of our higher technical support teams. While we strive for a fast turnaround time, some issues require deeper analysis and there may be a back and forth between you and our support team.
Feedback is so important to us, so do please reply to your existing email thread with our support team so we can discuss your case further. Thank you for taking time to share your thoughts with us!
Probably the biggest joke of a company to deal with, no support, no way to contact anyone who actually responds, 7 days no email responses, shopify support is who you are supposed to contact, oh wait they cant help either.
Thank you for sharing your feedback here; direct feedback is a great opportunity to improve.
Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take between 2 -5 business days for our team to resolve things for you. To get the fastest results, be sure to keep an eye on your emails so we can keep you updated on any additional information needed.
This app has been TERRIBLY FRUSTRATING and has caused my business severe problems. The service I have gotten from Shopify to address it has been completely useless.
Thank you for taking the time to leave a review. We're sorry to hear that you've faced issues with the app and didn't have a positive support experience. We understand how frustrating this can be, and we apologize for any inconvenience caused.
If you are waiting to hear from the Melio team, please be sure to double check your email's spam folder to ensure you haven't missed any updates regarding your ticket, and be sure to reply as soon as possible so we can continue helping you resolve the matter. If you have any further questions or concerns, please let us know as well. Thank you! -Brie, Shopify Support
After changing my email address, this Bill Pay app no longer functions.
It claims that I need to verify my email address when that is already done and there are no buttons to reverify or verify for this app specifically. At the same time, I have better things to do with my time than troubleshoot this app. I did clear the web browser of all cookies and data, even reinstalled the app after a 3 day gap and that still had no effect.
I'm very surprised that this app is being forced down our throats by being baked into Shopify's Admin interface when it apparently hasn't passed QA yet! How can one trust an app with something as critical as financial account access and transactions when it can't handle a simple task?
Submitted my first technical support ticket in Feb 8, 2024, today is Mar 2, 2024.
On the positive side, I do appreciate Shopify making the effort to provide free (read: no additional fees) apps as a small business has plenty of expenses as it is. However, free cannot equate to best effort, esp. not when it comes to money!
Should this get resolved, I will change my review after running the app for 6+ months.
If this problem costs me business, it may cost Shopify my business.
Suggestion: A simple solution would be to extend the possible payment amount in the existing Balance account which has always worked but appears to be capped at $2'000.
Thank you for your review and we're sorry to hear about the issues you faced after modifying your account. We understand how frustrating this can be and apologize for any inconvenience caused. Upon reviewing your interactions, a member of our support team will have emailed you with an update and followed up with you to provide further assistance. That said, we do appreciate the importance of timely communication and resolutions and we have shared your feedback and suggestions with our team to consider moving forward. If you have any further questions or concerns, please do not hesitate to get in touch and we'll be happy to assist.
Bill pay feature does not work efficiently. I was able to get help with one bill that went through but all others kept getting denied. I emailed multiple times but all I can get is a generic answer.
Thank you for your review! We apologize for any confusion you may have experienced while using Bill Pay. We understand your frustration with inconvenience when paying your vendors, and we would like to provide some clarity on the compliance process.
All payments made through Melio undergo a thorough compliance review to ensure that they comply with regulatory standards and our Terms of Service. If the Compliance team requires additional information, they will reach out to you directly and work closely with you to address any concerns. We appreciate your patience in waiting for them to get back to you - rest assured they are working hard to get to your tickets. Your satisfaction and security are our top priorities, and we appreciate your understanding. Thank you. -Brie, Shopify Support
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