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Amazing app, that literally saved my business. Due to IOS14 updates my facebook ads were not tracking even a half of my conversions, which naturally decreased it's performance. Now thanks to pixl everything is back to normal and tracked even better than before. Thanks a lot!
Several problems with this last update. Two weeks ago, the application disconnected from Facebook without realizing it, and my results had dropped considerably, and for three days now, no event has occurred 'posted on my Facebook manager account despite having configured my pixel on the app, and once again, my results have dropped a lot, and it's frustrating at this time of year ... I contacted support at About that, and for now, I have no answer
The app is not working for me . I tried reaching out to the support and no answer . The page is just blank when i open it
Hi Iceonher!
We have reviewed your shop and it appears that Pixl has been disconnected from your Facebook account because you have updated your password which reset the token. We have released several updates to prevent this in the future and are sorry that you had to experience it.
Thank you for trying Pixl and sharing your feedback here, it truly helps us improve our products as you can see.
Application trop chère et inefficace! Elle enduit en erreur mon pixel car elle track mal les ventes. Exemple : cette application track 30 ventes alors qu'en réalité j'en ai que 10, et donc induit mon pixel en erreur, ce qui rend l'optimisation instable!
Bonjour,
Vous n'avez jamais contacter le support pour laisser une chance de vous aider.
Vous avez installer Pixel et une autre application de tracking en meme temps, ce qui explique ce conflit.
Je vous ai fait parvenir un email.
Je tiens à renouveller mon avis concernant cette application. En effet, je rencontrais quelques diffucultés avec cette dernière, chose qui m'a embettait car je n'ai pas obtenu le resultat obtenu. Neanmoins, le service client notamment Philippe CEO de l'app qui a pris le soin de me faire une vidéo explicatif de 20 mn afin de m'expliquer le fonctionnement de l'app et pourquoi je n'arrivais pas à obtenir le résultat attendu. Il s'avère que le problème provient plutôt de l'attribution faite par facebook. Aussi, Philippe m'a informé qu'ils sont actuellement sur une Màj qui va nettement améliorer le tracking et donc les performances des Ads. Hate de découvrir cette nouvelle Màj, car ça va être le feu Merci encore à toi Philippe,
Difficulty to say, for me, didn't bring the result expected, but their customer service answer and give me the support and answer requested. Was good to give a try.
Hi Sam!
Thank you for trying Pixl.
We are sorry that the team couldn't respond fast enough to your issue and work hard to improve our response time, we provide 24/7 live chat which is extremely time-consuming.
We have investigated your issue together and it comes up that Pixl has worked perfectly fine and the data attribution issue you have experienced comes from Facebook.
It was our mistake that the trial period of Pixl you got was 3 instead of 8 days, we have fixed this issue for you and offer you compensation.
Best regards,
Philippe, CEO and Founder of Pixl.
Useless, to flee, the application is useless in view of the price of the subscription I expected to know where my visitors came from, what interests etc. and data related to Facebook ads but nothing like that, you will just see the data that shopify already gives for free ;) I used 1h and took the trial 15 days free there is no interest that I am taken or that there are hidden costs as on the messy applications of this kind
We're sorry to hear that we didn't meet your expectations. However, Pixl is an Advanced data tracking tool, not an analytics tool.
Since we are official Shopify Partners, they required us to display all data that we work with. So it's even not a feature.
Unlikely any other platform, Shopify is rigorous and don't allow the merchant to change customers plan or add any charge. So an app from the marketplace can't have hidden costs.
Finally, you have used the app for only 1h, it is impossible for you to see our value. If one day, you would like to give Pixl another chance we will love to give you a month free of charge by sending a simple mail at contact@usepixl.com.